Senior Certified Pharmacy Technician – Population Health

Trinity Health

. Identify eligible patients for Population Health pharmacy programs and interventions .

Posted 10/27/2026full-timeColumbus • Ohio • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient outreach and engagement, particularly in medication history collection and adherence resolution. Proficient in documenting patient interactions and collaborating with healthcare teams to enhance medication-related quality metrics.

Highest-signal resume keywords

Medication Therapy Management (MTM)Patient Outreach ExperienceMedication History CollectionPharmacy Technician CertificationEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication ReconciliationData Gathering and ReportingChart ReviewsPatient Education Material PreparationMedication Adherence Identification

Soft Skills

Strong Communication SkillsSelf-MotivatedIndependent WorkerAbility to Build RapportPrioritization Skills

Tools & Technologies

Electronic Health Record (EHR)

Certifications & Qualifications

Approved Pharmacy Technician CertificationCertified Tech Registration with Ohio State Board of Pharmacy

Industry Keywords

Population Health Pharmacy ProgramsTelephonic Patient EngagementCommunity Pharmacy CoordinationQuality Metrics ImprovementFinancial Assistance Applications

About the role

Key responsibilities & impact

Identify eligible patients for Population Health pharmacy programs and interventions
Conduct outbound patient outreach and engagement primarily by phone
Collaborate with patients, providers, and care teams on medication-related initiatives
Assist with medication reconciliation and collect comprehensive medication histories
Coordinate pharmacy interventions to improve quality metrics and health outcomes
Document patient interactions and maintain accurate records
Proactively contact patients identified through medication reports
Conduct chart reviews and patient interviews, and contact community pharmacies as needed
Identify reasons for poor medication adherence or medication safety concerns
Resolve identified problems or escalate them to appropriate care team members
Document in the electronic health record and update patient home medication lists
Prepare and maintain patient education materials with the patient care pharmacist
Assist with financial assistance applications
Gather data and generate reports to improve medication-related quality metrics and drug spend
Participate in training and orientation of new employees or pharmacy students
Perform other related duties as assigned

Requirements

What you’ll need

Experience in outpatient patient outreach and telephonic patient engagement
Strong communication skills with the ability to build rapport and assist patients remotely
Self-motivated, independent worker able to manage priorities and follow through on tasks
Experience obtaining medication histories and identifying and resolving medication adherence or safety concerns
Previous Medication Therapy Management (MTM) or Medication Historian experience preferred
High school graduation or equivalent
Approved Pharmacy Technician Certification
Active registration as a Certified Tech with Ohio State Board of Pharmacy
Completion of a Pharmacy Technician Training Program or previous relevant pharmacy technician experience required, with expertise in a particular area of pharmacy service
Effective communication skills
Ability to attend onsite meetings in the Columbus, Ohio area as needed
Ability to work independently and prioritize daily work and triage needs

Benefits

Comp & perks

Medical, dental, and vision coverage starting on day one
Retirement savings account with employer match starting on day one
Generous paid time off programs
Employee recognition programs
Tuition/professional development reimbursement
Relocation assistance (geographic and position restrictions apply)
Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing
Employee Referral Rewards program
DailyPay access for eligible colleagues
Diversity, Equity, and Inclusion Colleague Resource Groups