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Trintech

Application Support

Trintech

. Identify, troubleshoot, and solve customer-reported issues .

Posted 9/29/2026full-timeSwedenJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities and effective communication skills while providing first-tier application support in a SaaS environment. Proficient in maintaining KPIs and utilizing tools like Salesforce to enhance customer satisfaction.

Highest-signal resume keywords
Customer Service ExperienceBasic/Intermediate SQL KnowledgeGenAI Prompt EngineeringSalesforce ExperienceKPI Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
SQLGenAI Prompt EngineeringKPI Management
Soft Skills
Verbal CommunicationWritten CommunicationAnalytical SkillsDeductive Reasoning
Tools & Technologies
SalesforceCRM Ticketing SystemsMicrosoft Office
Industry Keywords
SaaSApplication SupportCustomer IssuesCross-Functional Collaboration

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Identify, troubleshoot, and solve customer-reported issues
  • Work cross-functionally with team resources to resolve customer issues
  • Escalate complex issues to SMEs, SaaS team, and technical experts
  • Provide support for at least one Trintech application
  • Monitor and maintain KPIs aligned with business objectives
  • Provide first-tier application support via phone, web, or email
  • Confirm solutions effectively meet and exceed customer expectations

Requirements

What you’ll need
  • 0–2 years of customer service experience in a SaaS software environment desired
  • Strong verbal and written communication skills required
  • Exceptional deductive reasoning and analytical skills
  • Basic/intermediate SQL knowledge required
  • GenAI Prompt Engineering required
  • Experience using Salesforce or other CRM ticketing systems
  • Knowledge of Microsoft Office products
  • Proven ability to maintain KPIs at or above group average on a quarterly basis required

Benefits

Comp & perks
  • Hybrid work arrangement