Trintech

Application Support

• Identify, troubleshoot, and solve customer-reported issues
• Work cross-functionally with team resources to resolve customer issues
• Escalate complex issues to SMEs, SaaS team, and technical experts
• Provide support for at least one Trintech application
• Monitor and maintain KPIs aligned with business objectives
• Provide first-tier application support via phone, web, or email
• Confirm solutions effectively meet and exceed customer expectations

Full-stack Engineer

• Design, develop, and maintain scalable Smalltalk applications using VAST and Microsoft SQL Server
• Own development tasks end-to-end, from requirements analysis through implementation, testing, deployment, and support
• Write clean, maintainable, well-tested code
• Participate in peer reviews and technical design reviews
• Investigate and resolve complex technical issues with QA and support teams
• Improve code quality, performance, and security
• Collaborate with product managers, designers, QA, and engineers to translate functional and UI/UX requirements into technical solutions
• Stay current with emerging technologies and recommend tools, frameworks, and libraries
• Participate in sprint planning, estimation, retrospectives, and daily stand-ups
• Promote knowledge sharing through documentation and team collaboration
• Identify technical risks and mitigation plans
• Select and implement development tools and coordinate technical standards within the development team
• Deliver high-quality features within sprint timelines and adapt to changing priorities
• Operate in a highly regulated, change-controlled environment

Application Support

Senior Software Engineer, Smalltalk