Community & UGC Support Specialist

Tripadvisor

. Review and publish user-generated content in compliance with the review publication philosophy .

Posted 10/2/2026full-timeFlorida • United StatesJuniorMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Community Management and User-Generated Content (UGC) with a strong focus on user sentiment analysis and compliance. Proficient in utilizing web-based tools and platforms to enhance community engagement and support.

Highest-signal resume keywords

Community Management ExperienceUser-Generated Content (UGC) ExperienceProficiency with Google SuiteExcellent Interpersonal SkillsExperience with Community Software Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Sentiment AnalysisQuality Assurance (QA)Technical TroubleshootingContent Review and PublicationProcess Improvement

Soft Skills

Interpersonal SkillsPatienceTact and DiplomacyOrganizational SkillsTeam-Player Orientation

Tools & Technologies

Google SuiteCommunity Software PlatformsSlackFigmaMiroAdobeTableau

Industry Keywords

Consumer-Facing WebsiteCommunity GuidelinesBrand Integrity PrinciplesUser Needs IdentificationFeedback Monitoring

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Review and publish user-generated content in compliance with the review publication philosophy
Report on content for Cruisers’ Choice Awards compliance, focusing on user sentiment and trends
Monitor and respond to Community and Feedback email inboxes for member support related to message boards, community, site features, and products
Monitor forum software alerts, identify root causes, recommend process and policy improvements, troubleshoot technical problems, and escalate bug reports to Community management and/or engineering
Assist Community Leader Volunteers as needed
Identify user needs and trends through observation and incoming feedback, and report common requests, questions, and complaints
Assist the Community team with community projects
Perform QA tasks to ensure a high-quality audience experience

Requirements

What you’ll need

Minimum two years prior Community Management & UGC Experience, preferably for a popular consumer-facing website
Excellent interpersonal skills, patience, and desire to help users with technology challenges
Willingness to own responsibilities and work with minimal supervision
Solid computer skills, including proficiency with Google suite of products, all Internet browsers, and mobile operating systems
Appropriate judgment based on brand integrity principles and community guidelines
Tact, diplomacy, and sensitivity when handling confidential information
Interpersonal and customer service skills in a professional business environment
Excellent command of English language, grammar, punctuation, and spelling; strong proofreading skills
Verbal communication skills and ability to organize and prioritize workflow
Team-player orientation
Passion for travel, cruise, and online community experience
Experience using web-based tools and databases, including community software platforms and Slack
Willingness to learn Figma, Miro, Adobe, and Tableau platforms

Benefits

Comp & perks

“Work your way” with flexibility to suit your lifestyle, including the option to join on-site as often as you’d like or as required by your team
Flexible schedule
Donation matching
Tuition assistance
Annual lifestyle benefit for travel, wellness, or other personal use
Travel discounts and other travel perks
Employee assistance program
Health benefits with competitive premiums
Generous referral awards