Tripadvisor

Customer Support

• Review and publish user-generated content in compliance with the review publication philosophy
• Report on content for Cruisers’ Choice Awards compliance, focusing on user sentiment and trends
• Monitor and respond to Community and Feedback email inboxes for member support related to message boards, community, site features, and products
• Monitor forum software alerts, identify root causes, recommend process and policy improvements, troubleshoot technical problems, and escalate bug reports to Community management and/or engineering
• Assist Community Leader Volunteers as needed
• Identify user needs and trends through observation and incoming feedback, and report common requests, questions, and complaints
• Assist the Community team with community projects
• Perform QA tasks to ensure a high-quality audience experience

Community & UGC Support Specialist

Data Engineer

• Own the full lifecycle of business-critical data pipelines, including SLAs, performance measurement, monitoring, alerting, anomaly detection, incident response, and root-cause analysis
• Define scalable, reusable data models and curated datasets for analytics, data science, CRM, machine learning, and other data consumers
• Design, build, and maintain robust ETL/ELT pipelines processing terabyte- to petabyte-scale data across Snowflake, BigQuery, and other platforms
• Design, build, and maintain streaming and batch systems for real-time and analytical workloads
• Lead simplification of legacy ingestion paths and drive warehouse standardization and technical-debt reduction
• Drive data integrity, validation, documentation, governance practices, and supporting tooling
• Apply AI to accelerate team workflows, including reusable Claude skills for pipeline migrations and upgrades
• Set engineering standards and best practices for data modeling, pipeline design, testing, and observability
• Write and review production Java and Python code for data ingestion, event processing, REST services, and internal tooling
• Architect and scale Flink, Spark, and Kafka streaming and batch processing systems
• Handle software engineering design, implementation, QA, maintenance, and frequent production releases
• Design, operate, and improve AWS cloud infrastructure for performance, scalability, and cost
• Lead large initiatives end to end, including technical specifications, design reviews, planning, and delivery across teams
• Lead design and code reviews, uphold code and data quality, and mentor engineers
• Translate ambiguous cross-organizational data problems into standardized solutions
• Partner with Product, Design, Analytics, and Data Science leaders to shape specifications and deliver high-impact solutions

Senior Data Engineer

Director

• Own the technical and commercial relationship between Tripadvisor’s platform and supplier reservation systems (restechs)
• Define and own the supplier and restech connectivity strategy
• Build and maintain C-suite relationships with restech and supplier partners
• Act as Tripadvisor’s senior technical representative in partner discussions
• Work hands-on on API design, integration architecture, and connectivity issues
• Lead, grow, and mentor global tech leads and engineering teams
• Partner with Product to shape the connectivity roadmap
• Introduce new technologies and approaches and foster technical creativity
• Own escalation and resolution of complex operational and connectivity issues
• Oversee configuration, monitoring, and testing of supplier integrations
• Drive continuous improvement of connectivity tools and processes
• Collaborate with Product, Engineering, and Commercial teams to scale connectivity capabilities
• Report to the Senior Director, Destination Management

Community & UGC Support Specialist

Senior Data Engineer

Connectivity Director