Triquetra

Customer Support

• Respond to customer inquiries via phone, chat, reviews, email, and platform-specific messaging
• Use approved canned responses and provide personalized support when needed
• Manage address, fraud, and operator holds according to SOPs
• Create, edit, and cancel orders where appropriate
• Respond to TikTok and Shopify inquiries about order status, shipping, and delivery
• Investigate and resolve lost, delayed, or incorrect order issues
• Escalate technical or complex issues to the Customer Support Lead
• Manage TikTok refund and return requests and maintain accurate records
• Respond to Amazon messages, reviews, and inquiries in compliance with customer service standards
• Monitor Amazon customer-service performance metrics
• Manage ShipHero shipment tracking, returns, and order holds
• Receive inbound calls, address customer concerns, and log call outcomes
• Identify recurring issues and suggest process or FAQ improvements
• Stay current on product knowledge, promotions, and policy changes
• Participate in team meetings, training sessions, and feedback loops

Explore Customer Experience Agent at Triquetra. Review requirements and application details.