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Associate Service Delivery Manager
Triskele Labs. Own a portfolio of technical projects and support on-time delivery of engagements and services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management within cybersecurity and IT consulting, with a strong focus on stakeholder communication, resource management, and process improvement. Proficient in utilizing cybersecurity frameworks and tools to support project delivery and quality assurance.
Highest-signal resume keywords
Project Management ExperienceCybersecurity Principles KnowledgeStakeholder Management SkillsProfessional Certifications (PMP, PRINCE2)Analytical And Problem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCybersecurity FrameworksQuality AssuranceTask TrackingProcess Improvement
Soft Skills
Communication SkillsCollaborationAdaptabilityAnalytical ThinkingProblem-Solving
Tools & Technologies
FirewallsIntrusion Detection SystemsEndpoint ProtectionSIEMVulnerability Management Tools
Certifications & Qualifications
Certificate III In Project ManagementPMPPRINCE2
Industry Keywords
CybersecurityIT ConsultingNISTISO 27001Service Delivery
Tech Stack
Tools & technologiesCyber SecurityFirewallsPMP
About the role
Key responsibilities & impact- Own a portfolio of technical projects and support on-time delivery of engagements and services.
- Assist in coordinating end-to-end cybersecurity projects, including project plans, schedules, status updates, milestones, deliverables, and dependencies.
- Liaise with internal stakeholders, clients, and vendors to support communication and alignment.
- Attend meetings, take notes, and capture key actions and decisions.
- Collaborate with cybersecurity professionals and the service delivery team to understand resource needs and project workflows.
- Maintain team calendars and schedules, supporting 80% utilisation of internal resources.
- Contribute to project plans, progress reports, and timekeeping logs.
- Track task completion, follow up on open actions, and assist with quality assurance reviews.
- Learn about cybersecurity practices, frameworks, and project delivery methodologies.
- Support process improvements and new approaches.
- Assist with presentations, reports, and documentation for internal and external audiences.
- Report team availability and lead time to the Head of Service Delivery as required.
Requirements
What you’ll need- Completed Certificate III or higher in Project Management, Business Studies, Computer Science, Cyber Security, Information Technology, or a related field is desirable.
- Professional certifications in project management, such as PMP or PRINCE2, are highly desirable.
- A minimum of 2 years of project management experience, including experience supporting project delivery and progression toward leading projects.
- Project management experience in a cyber security or IT consulting environment is preferred.
- Knowledge of cyber security principles and frameworks such as NIST and ISO 27001 is advantageous.
- Familiarity with firewalls, intrusion detection systems, endpoint protection, SIEM, and vulnerability management tools is advantageous.
- Strong analytical and problem-solving abilities are advantageous.
- Experience managing multiple projects simultaneously, prioritising competing tasks, and adapting to changing priorities.
- Strong stakeholder management skills, including coordinating with external clients, working with vendors, and communicating with internal delivery and leadership teams.
- Ability to communicate clearly and effectively in business-fluent English over the telephone, in writing, and in person is essential.
- Ability to proactively improve services through AI, automation, configuration, and process changes is advantageous.
- Eligible to work in Australia.
- CV and cover letter addressed to Lisa Shanahan, Head of Service Delivery.
Benefits
Comp & perks- Commitment to training and development.
- Access to a professional external Employee Assistance Program (EAP).
- Social functions organised by our People & Culture Team.
- Enjoy a brand-new office.
- Access to salary packaging options, novated leasing, and other benefits available through Triskele Labs’ employee benefits program.