Technical Support L2

TRISON

. Manage, monitor and resolve incidents derived from digital Marketing projects .

Posted 10/30/2026full-timeA Coruña • SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and resolving incidents related to audiovisual projects, ensuring service continuity and a positive customer experience. Proficient in technical management of displays and audio solutions, with strong communication skills and a service-oriented mindset.

Highest-signal resume keywords

Audiovisual Project ManagementIncident ResolutionTechnical SupportFluent English CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementAudio Solution ConfigurationDisplay ManagementTechnical SupportProject ManagementTicketing ToolsAttention to DetailStructured Work Approach

Soft Skills

Service-Oriented MindsetStrong Communication SkillsWillingness to Learn

Tools & Technologies

Ticketing ToolsInstant Messaging ToolsMicrosoft ExcelMicrosoft TeamsMicrosoft Outlook

Certifications & Qualifications

Professional Training in Audiovisual or Systems and Networks

Industry Keywords

Digital Marketing ProjectsCustomer ExperienceService ContinuityTechnology Sector

About the role

Key responsibilities & impact

Manage, monitor and resolve incidents derived from digital Marketing projects
Maintain and technically manage displays, including LCD and TVs
Configure and maintain audio solutions for clients
Use ticketing tools to track incidents
Provide remote technical support for breakdowns and new installations
Prepare, configure and lay out equipment
Support maintenance and technical management of audiovisual projects for clients across more than 100 countries
Help ensure service continuity and a positive customer experience

Requirements

What you’ll need

Professional Training in audiovisual or systems and networks
Minimum 2 years’ experience in a similar position, preferably in companies in the technology sector
Fluent written and spoken English (essential)
Knowledge of other languages is highly valued
Good command of Microsoft Office tools (Excel, Teams, Outlook)
Experience using instant messaging tools and ticketing or project management platforms
Service-oriented mindset, strong communication skills and willingness to learn
Ability to work in a structured way and handle repetitive processes with attention to detail

Benefits

Comp & perks

Hybrid working model, with the option to work remotely on Fridays
Flexible working hours, supporting work-life balance
Collaborative environment where learning, teamwork and development are encouraged
Daily exposure to cutting-edge audiovisual and digital technologies
International impact and work in a fast-growing global company