Product Owner – ServiceNow Platform

Trissential

. Own and maintain product backlogs across assigned ServiceNow product areas .

Posted 11/5/2026full-timeUnited StatesSeniorLead💰 $52 - $62 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Product Ownership and Agile methodologies, with a strong focus on backlog management, stakeholder collaboration, and translating strategic objectives into actionable plans. Proficient in facilitating Agile ceremonies and ensuring delivery teams maximize platform value through effective prioritization and decision-making.

Highest-signal resume keywords

Product OwnershipAgile DeliveryBacklog ManagementStakeholder ManagementServiceNow Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Backlog ManagementRequirement RefinementPrioritizationAnalytical SkillsProblem-SolvingAgile MethodologiesScrum FrameworkDigital TransformationPlatform ModernizationTechnical Debt Management

Soft Skills

CommunicationFacilitationCollaborationTrade-Off Decision MakingStakeholder Engagement

Tools & Technologies

ServiceNowSPMSAMHAMCMDBBCMSecOpsITSMIRMHRSD

Certifications & Qualifications

Certified Scrum Product Owner (CSPO)SAFe Product Owner/Product Manager (POPM)

Industry Keywords

Product ManagementBusiness AnalysisAgileScrumEnterprise Digital Transformation

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Own and maintain product backlogs across assigned ServiceNow product areas
Prioritize features, enhancements, defects, and technical debt based on business value and organizational priorities
Ensure delivery teams have a well-defined and prioritized backlog
Make day-to-day prioritization and trade-off decisions to maximize platform value
Partner with business stakeholders, process owners, and platform teams to understand objectives and operational challenges
Facilitate backlog refinement sessions, workshops, sprint planning meetings, and requirements discussions
Gather and incorporate stakeholder feedback into product priorities
Serve as the voice of the customer throughout the product delivery lifecycle
Collaborate with Scrum Masters, Business Analysts, developers, testers, and architects
Review and accept completed work against business expectations
Translate strategic roadmap objectives into executable backlog items and delivery plans
Identify dependencies, opportunities, and risks across product teams and ServiceNow domains
Support platform adoption, value realization, and continuous improvement initiatives
Promote consistent product ownership practices across Agile delivery teams

Requirements

What you’ll need

7+ years of experience in Product Ownership, Product Management, Business Analysis, Agile Delivery, or related disciplines
Proven experience working within Agile and Scrum environments
Strong backlog management, prioritization, and requirement refinement skills
Ability to balance competing priorities while making informed trade-off decisions
Experience partnering with both business stakeholders and technical teams
Exceptional stakeholder management, communication, and facilitation capabilities
Experience translating strategic objectives into actionable delivery plans
Strong analytical and problem-solving skills with a business-value mindset
Hands-on ServiceNow platform experience is a bonus
Experience supporting ServiceNow modules including SPM, SAM, HAM, CMDB, BCM, SecOps, ITSM, IRM, HRSD, or Employee Experience Portals is a bonus
Experience supporting enterprise digital transformation initiatives is a bonus
Experience with platform modernization and large-scale technology programs is a bonus
Bachelor's degree in Business, Information Technology, Computer Science, or a related field preferred
Certified Scrum Product Owner (CSPO) preferred
SAFe Product Owner/Product Manager (POPM) certification preferred
Other Agile, Product Management, or ServiceNow certifications highly valued
Must be currently authorized to work in the United States

Benefits

Comp & perks

Medical, dental, and vision insurance
Free tele-health
HSA with company contribution
Life and disability insurance
401k with matching
Paid time away from work
Training, certifications, and ongoing professional growth opportunities
Collaborative culture
Meaningful impact shaping a strategic enterprise platform