Trissential

Operations

• Own the operational performance of AI-powered solutions after implementation and hypercare
• Monitor AI quality, response accuracy, relevance, compliance, adoption, and business outcomes
• Track and report key AI performance metrics, including response quality, customer satisfaction, adoption, escalation rates, and solution effectiveness
• Develop and maintain operational scorecards covering containment, satisfaction, escalation rates, retrieval effectiveness, response quality, latency, and utilization
• Review transcripts and AI conversations to evaluate accuracy, grounding, compliance, and response quality
• Identify, troubleshoot, and escalate inaccurate responses, knowledge gaps, workflow failures, hallucinations, retrieval failures, misrouted interactions, and prompt issues
• Manage and optimize Knowledge Hub performance through content-gap analysis, search-quality evaluations, source validation, and freshness monitoring
• Support Responsible AI monitoring, including privacy validation, governance reporting, audit readiness, bias reviews, and guardrail compliance
• Coordinate incident investigations and identify root causes across business and technical teams
• Translate operational findings into prioritized backlog items for Product Owners and AI Engineering teams
• Measure and report value realization, including productivity gains, self-service adoption, customer outcomes, utilization metrics, and ROI
• Develop operational procedures, governance standards, and knowledge-transfer documentation
• Drive continuous-improvement initiatives that enhance AI performance, reliability, and business impact
• Partner with Product, AI Engineering, Operations, Security, Governance, and business subject-matter experts
• Serve as the operational owner of production AI solutions and help define long-term operational standards and best practices

AI Operations Specialist

Data Analyst

• Partner with business process owners to gather, analyze, and document reporting requirements
• Translate business needs into detailed user stories and Agile documentation
• Use Azure DevOps or JIRA to manage requirements and project deliverables
• Document data ingestion, transformation, and ETL processes supporting enterprise reporting solutions
• Collaborate with BI Architects and Engineering teams to align with technical standards
• Participate in Scrum ceremonies, including daily standups, backlog refinement, sprint planning, and internal refinement sessions
• Support testing activities and validate new reporting functionality before deployment
• Create and maintain documentation according to Abbott SLC standards
• Assist end users and engineering teams with troubleshooting and support tickets
• Drive continuous process improvement and promote best practices across data and reporting initiatives
• Communicate with stakeholders at all organizational levels, including senior leadership
• Gather user requirements, document user stories, document ETL/data transformation processes, attend Agile ceremonies, support end users and help desk tickets, participate in architectural reviews and requirement validation, and support testing and validation

Project Manager

• Manage projects through the full lifecycle from initiation, planning, execution, monitoring, and closure
• Develop and maintain project plans, schedules, milestones, resource plans, and delivery roadmaps
• Ensure projects are delivered on time, within scope, within budget, and aligned with business objectives
• Coordinate project activities across multiple workstreams and stakeholder groups
• Drive accountability and execution across cross-functional teams
• Facilitate meetings, project reviews, working sessions, and stakeholder updates
• Build relationships with business leaders, technical teams, vendors, and project sponsors
• Prepare and deliver executive-level project communications and status reporting
• Escalate issues, risks, and decision points to maintain delivery momentum
• Maintain RAID logs covering risks, assumptions, issues, and dependencies
• Identify risks and develop mitigation strategies
• Track and manage project dependencies across teams and vendors
• Support formal change control processes and governance requirements
• Drive resolution of project blockers and delivery challenges
• Manage project budgets, procurement impacts, and resource allocations
• Maintain project documentation, status reports, meeting notes, and action logs
• Ensure adherence to project management methodologies and governance standards
• Deliver final project documentation and formal project closure activities
• Support vendor management and oversight of third-party deliverables

Risk

• Lead the implementation and scaling of SAP Signavio governance capabilities across the Customer Core Program
• Partner with the Process Governance Manager to define governance strategy, ownership structures, and operational standards
• Design and implement governance frameworks for process ownership, approval workflows, repository management, and version control
• Configure and administer SAP Signavio Process Manager, Collaboration Hub, Governance, Process Intelligence, and Process Insights
• Establish repository structures, access controls, permissions, security models, and governance workflows
• Develop governance dashboards, reporting capabilities, KPIs, and process health metrics
• Drive enterprise adoption through stakeholder engagement, communications, training, onboarding, and change management
• Collaborate with SAP, architecture, business, and data teams on integrations and process intelligence capabilities
• Create enterprise standards, governance operating models, implementation roadmaps, and best practices
• Identify governance risks, process gaps, compliance concerns, and continuous improvement opportunities
• Present governance maturity, adoption metrics, recommendations, and business outcomes to senior leadership
• Serve as the organization's SAP Signavio governance subject matter expert

SAP Signavio Implementation – Governance Consultant, Project Architect

Analyst

• Review, analyze, and approve ServiceNow change requests to ensure operational readiness and risk mitigation
• Lead Change Advisory Board (CAB) and Technical Change Advisory Board (TCAB) meetings
• Assess technical risk associated with network and infrastructure changes
• Challenge change requests when risks, dependencies, or backout plans are insufficient
• Coordinate and support incident management processes during service disruptions and outages
• Serve as a key escalation point for network operations teams and technical stakeholders
• Guide Technical Operations Center technicians through operational procedures and incident response activities
• Facilitate communication between technical teams, vendors, project teams, and business stakeholders
• Coordinate remediation activities during critical incidents and service outages
• Evaluate peer reviews, implementation plans, testing strategies, and rollback procedures
• Promote operational excellence through adherence to change, risk, and incident management best practices
• Support enterprise service availability objectives in a 24x7 operations environment

IT Solution Analyst – Service Availability Lead

Business Analyst

• Serve as the primary liaison between business stakeholders, technical teams, and implementation vendors
• Elicit, analyze, document, and validate business requirements with business subject matter experts
• Translate business needs into detailed functional and technical requirements supporting development
• Facilitate workshops, requirements sessions, solution reviews, and stakeholder meetings
• Collaborate with vendor business analysts to clarify requirements and maintain alignment throughout the development lifecycle
• Analyze existing business processes and identify process improvement and optimization opportunities
• Develop and maintain business process flows, use cases, requirement documentation, and data models
• Facilitate solution discussions and support issue resolution through negotiation and problem-solving
• Ensure delivered solutions align with business expectations, project objectives, and operational requirements
• Assist project managers and fellow business analysts in maintaining momentum and alignment across workstreams
• Support testing, validation, user acceptance activities, and implementation readiness efforts
• Contribute to a multi-year program replacing a legacy Offender Management System

Senior Business Analyst

• Lead complex projects across the full lifecycle using Agile, Scrum, and traditional SDLC methodologies
• Develop and maintain project documentation, schedules, resource plans, and status reports
• Collaborate with business and technology leaders to align project goals and timelines
• Facilitate Agile ceremonies, including stand-ups, sprint planning, and retrospectives
• Identify risks proactively and implement mitigation strategies
• Act as a bridge between stakeholders, delivery teams, and executive sponsors
• Support critical business technology and IT modernization initiatives

Senior Project Manager

Database Administrator

• Create, maintain, and support databases across development, testing, and production environments
• Analyze, test, implement, and optimize physical database designs
• Administer Oracle, SQL Server, PostgreSQL, MySQL, and MariaDB environments
• Manage database installations, upgrades, patching, migrations, and lifecycle activities
• Perform database backup and recovery activities
• Support business continuity, disaster recovery, and high availability initiatives
• Monitor database performance and identify optimization opportunities
• Conduct database environment audits and provide capacity planning recommendations
• Maintain technical documentation and supported patch levels
• Develop and maintain automation using PowerShell, Shell Scripting, KornShell, T-SQL, and PL/SQL
• Partner with application support teams, developers, architects, technical managers, and system administrators
• Drive data governance, data integrity, and data management practices
• Use ServiceNow to manage operational requests, incidents, and support activities
• Participate in an on-call rotation approximately every four weeks, providing seven-day coverage
• Act as a subject matter expert and consultant on database initiatives, projects, and architecture discussions