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Front Office Agent – Fixed-Term One-Year Contract
tristar Hotels. Welcome guests warmly and provide open, friendly, and personable service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong hospitality skills with a focus on guest service, effective communication, and efficient front-office operations. Capable of managing administrative tasks and cash handling while collaborating with various hotel departments.
Highest-signal resume keywords
Guest Check-In And Check-OutFront-Office Administrative TasksCash HandlingEffective CommunicationHospitality Commitment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ProcessingAccounts Receivable ControlsAdministrative Tasks
Soft Skills
Friendly MannerOutgoing PersonalityCollaboration
Industry Keywords
HospitalityHotel OperationsGuest Service
About the role
Key responsibilities & impact- Welcome guests warmly and provide open, friendly, and personable service
- Handle guest check-in and check-out
- Receive and process reservation inquiries
- Manage cash handling and accounts receivable controls
- Perform all administrative tasks at the front office
- Contribute to effective and efficient operations across morning, evening, and night shifts
- Ensure active communication and information flow between all hotel departments
Requirements
What you’ll need- Previous professional experience
- Willingness to work morning, evening, and night shifts
- Confident and independent execution of front-office administrative tasks
- Friendly and outgoing manner with guests, together with a strong commitment to hospitality
- Willingness to collaborate and communicate with all hotel departments
Benefits
Comp & perks- An excellent employer, recognized as a TOP SME Employer from 2018 to 2025 by Focus-Business
- A permanent employment contract
- At least 30 days of vacation per year
- 25% night-shift premium for work performed between 10:00 p.m. and 7:00 a.m.
- A pleasant working atmosphere
- Predictable working hours
- Time off in lieu or other compensation for overtime worked
- The opportunity to contribute to a young, rapidly expanding company
- Comprehensive training in all processes and standards provided by our experienced triSTARS
- A company guided by strong values and principles
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities leading to Front Office Supervisor
- Provision and cleaning of uniform items
- Various employee discounts through a corporate benefits program covering events, services, and products
- Worldwide discounts at IHG hotels