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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide open, friendly, and personable service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with the ability to manage front-office administrative tasks independently. Capable of effective communication and collaboration across departments while working flexible shifts.
Highest-signal resume keywords
Guest ServiceFront-Office AdministrationCash Register ManagementReservation ProcessingShift Flexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Front-Office AdministrationCash Register ManagementReservation Processing
Soft Skills
Personable ServiceEffective CommunicationIndependence
Industry Keywords
Guest Check-InGuest Check-OutAccounts ReceivableHotel Operations
About the role
Key responsibilities & impact- Welcome guests warmly and provide open, friendly, and personable service
- Carry out guest check-in and check-out
- Receive and process reservation requests
- Manage the cash register and oversee accounts receivable
- Perform all front-office administrative tasks confidently and independently
- Support effective and efficient operations across morning, evening, and night shifts
- Ensure active communication between all departments within the hotel
Requirements
What you’ll need- Previous professional experience
- Willingness to work morning, evening, and night shifts
- Willingness to independently perform front-office administrative tasks
- Starting salary of €3,035 gross per month for full-time employment, with opportunities for progression depending on experience and/or qualifications
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night shift premium for work performed between 10:00 p.m. and 7:00 a.m.
- Pleasant working environment
- Predictable working hours
- Time off in lieu for overtime worked
- Opportunity to contribute to a young, rapidly expanding company
- Comprehensive onboarding covering all processes and standards, provided by our experienced triSTARS
- A company guided by strong values and principles
- Opportunities for professional development, personal growth, and sharing ideas
- Career development opportunities to become a Front Office Supervisor
- Uniform items provided and laundered
- Various employee discounts through a corporate benefits program on events, services, and products
- Worldwide discounts at IHG hotels