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Front Office Agent – STARS
tristar Hotels. Warmly welcome guests and provide attentive host service .
About the role
Key responsibilities & impact- Warmly welcome guests and provide attentive host service
- Carry out guest check-in and check-out
- Receive and process reservation requests
- Be responsible for cash handling and accounts receivable control
- Perform administrative tasks at the front office
- Ensure efficient operations during early, late, and night shifts
- Maintain active communication between all departments of the hotel
Requirements
What you’ll need- Professional experience required
- Experience in front-office operations
- Willingness to work early, late, and night shifts
- Confident and independent performance of administrative front-office tasks
- Open, friendly, and charming approach to guests
- Willingness to handle cash and manage accounts receivable
- We welcome everyone, regardless of gender or age, religion, disability, sexual or romantic orientation, or background
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium from 10:00 p.m. to 7:00 a.m.
- Pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- Comprehensive onboarding covering all processes and standards
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities to become a Front Office Supervisor
- Provision and cleaning of uniform items
- Various employee discounts through corporate offers on events, services, and products
- Worldwide discounts at IHG hotels