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Front Office Agent – STARS
tristar Hotels. Warmly welcome guests and provide attentive host service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong service orientation and effective communication skills to ensure a welcoming atmosphere for guests. Capable of independently managing front-office administrative tasks and cash handling while contributing to smooth operations across various shifts.
Highest-signal resume keywords
Service OrientationFront-Office Administrative TasksCash HandlingEffective CommunicationShift Flexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProceduresCheck-Out ProceduresReservation ManagementAccounts Receivable ControlAdministrative Tasks
Soft Skills
Personable MannerCharming InteractionIndependenceWarm Welcoming
Industry Keywords
HospitalityGuest ServiceHotel Operations
About the role
Key responsibilities & impact- Warmly welcome guests and provide attentive host service
- Handle check-in and check-out procedures
- Receive and process reservation inquiries
- Manage cash handling and accounts receivable control
- Perform administrative tasks at the front office
- Contribute to effective and efficient operations during morning, afternoon/evening, and night shifts
- Ensure active communication between all hotel departments
Requirements
What you’ll need- No prior professional experience required
- A strong service orientation and an open, personable, and charming manner with guests
- Willingness to work morning, afternoon/evening, and night shifts
- Confident and independent execution of front-office administrative tasks
- No specific formal qualification is expressly required; salary level depends on experience and/or qualifications
- We welcome people of every gender and age, religion, disability status, sexual and romantic orientation, and background
Benefits
Comp & perks- A permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium for work between 10:00 p.m. and 7:00 a.m.
- A pleasant working atmosphere
- Predictable working hours
- Time off in lieu or other compensation for overtime worked
- The opportunity to contribute to a young, rapidly expanding company
- Comprehensive onboarding covering all processes and standards, provided by our experienced triSTARS
- Opportunities for personal and professional development, creativity, and sharing ideas
- Career development opportunities to become a Front Office Supervisor
- Uniform items provided and professionally cleaned
- Various employee discounts through our corporate benefits program on events, services, and products
- Worldwide discounts at IHG hotels