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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide friendly, open, and engaging service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong service orientation and effective communication skills while managing front-office operations, including guest check-ins, cash handling, and administrative tasks. Proficient in German for guest service and internal communication.
Highest-signal resume keywords
Guest Check-InsCash HandlingAccounts Receivable ControlFront-Office Administrative TasksGerman Language Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Guest Check-InsCash HandlingAccounts Receivable ControlFront-Office Administrative Tasks
Soft Skills
Service OrientationFriendly ApproachConfidenceIndependence
Industry Keywords
Hotel OperationsReservation InquiriesEffective CommunicationEarly ShiftsLate ShiftsNight Shifts
About the role
Key responsibilities & impact- Welcome guests warmly and provide friendly, open, and engaging service
- Perform guest check-ins and check-outs
- Receive and process reservation inquiries
- Take responsibility for cash handling and accounts receivable control
- Perform all front-office administrative tasks confidently and independently
- Contribute to effective and efficient operations during early, late, and night shifts
- Ensure active communication between all departments of the hotel
Requirements
What you’ll need- Professional experience in a similar role
- A strong service orientation and a friendly, open approach to guests
- Confidence and independence in carrying out front-office administrative tasks
- Willingness to work early, late, and night shifts
- Willingness to handle cash and manage accounts receivable control
- German language skills for guest service and internal communication
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium from 10:00 p.m. to 7:00 a.m.
- Pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- Opportunity to contribute to a young, rapidly expanding company
- Comprehensive onboarding covering all processes and standards, provided by our experienced triSTARS
- A company with strong values and principles
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities toward Front Office Supervisor
- Uniform components provided and laundered
- Various employee discounts through our corporate benefits program on events, services, and products
- Worldwide discounts at IHG hotels