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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide open, friendly, and personable service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with a focus on warm and personable interactions, alongside effective administrative capabilities in a Front Office setting. Capable of managing cash handling and accounts receivable while ensuring smooth operations across various shifts.
Highest-signal resume keywords
Guest ServiceCash HandlingAdministrative TasksEffective CommunicationShift Flexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ProcessingAccounts Receivable ControlCheck-In ProceduresCheck-Out Procedures
Soft Skills
Personable ServiceOpenness Toward DiversityIndependent Execution
Industry Keywords
Front Office OperationsHospitalityGuest Relations
About the role
Key responsibilities & impact- Welcome guests warmly and provide open, friendly, and personable service
- Handle guest check-in and check-out
- Receive and process reservation inquiries
- Take responsibility for cash handling and accounts receivable control
- Perform all administrative tasks at the Front Office
- Contribute to effective and efficient operations across early, late, and night shifts
- Ensure effective communication between all departments within the hotel
Requirements
What you’ll need- Professional experience required
- Willingness to work early, late, and night shifts
- Confident and independent execution of administrative tasks at the Front Office
- Openness toward people of every gender and age, religion, disability status, sexual and romantic orientation, and background
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium for work between 10 p.m. and 7 a.m.
- Pleasant working environment
- Predictable working hours
- Time off in lieu for overtime worked
- Opportunity to be part of a rapidly expanding young company
- Comprehensive onboarding covering all processes and standards, provided by our experienced triSTARS
- A company guided by strong values and principles
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities toward Front Office Supervisor
- Provision and cleaning of uniform items
- Various employee discounts through a corporate benefits program for events, services, and products
- Worldwide discounts at Hilton hotels