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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide attentive, open, and personable service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with a focus on warm and personable interactions, alongside the ability to efficiently manage administrative tasks and cash handling in a front office environment.
Highest-signal resume keywords
Guest Check-InGuest Check-OutCash HandlingAdministrative TasksCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ProcessingAccounts Receivable Control
Soft Skills
Personable ServiceAttention to Detail
Industry Keywords
Hotel OperationsFront Office Management
About the role
Key responsibilities & impact- Welcome guests warmly and provide attentive, open, and personable service
- Conduct guest check-in and check-out
- Receive and process reservation requests
- Take responsibility for cash handling and accounts receivable control
- Perform administrative tasks at the front office
- Ensure smooth and efficient operations during morning, evening, and night shifts
- Maintain an active flow of communication between all departments of the hotel
Requirements
What you’ll need- Professional experience required
- Career development opportunities may vary depending on experience and/or training
- Willingness to work morning, evening, and night shifts
- Ability to independently and confidently perform administrative tasks at the front office
- We welcome applicants of every gender and age, religion, disability status, sexual and romantic orientation, and background
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night shift premium from 10:00 p.m. to 7:00 a.m.
- Pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- Opportunity to be part of a rapidly expanding young company
- Comprehensive training in all processes and standards provided by our experienced triSTARS
- A company with strong values and guiding principles
- Opportunities for development, personal growth, and contributing ideas
- Career development opportunities to become a Front Office Supervisor
- Uniform provision and cleaning
- Various employee discounts through corporate partnerships on events, services, and products
- Worldwide discounts at IHG hotels