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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide attentive host service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong hospitality skills with a warm and personable approach to guests, while effectively managing front-office administrative tasks and ensuring smooth communication across departments during various shifts.
Highest-signal resume keywords
Hospitality FocusFront-Office AdministrationStrong Communication SkillsCash HandlingShift Flexibility
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Front-Office Administrative TasksCash HandlingAccounts Receivable Control
Soft Skills
Warm and Personable ApproachEffective CommunicationOpenness Toward Diversity
Industry Keywords
Guest Check-InGuest Check-OutReservation ProcessingOperational Efficiency
About the role
Key responsibilities & impact- Welcome guests warmly and provide attentive host service
- Perform guest check-ins and check-outs
- Receive and process reservation requests
- Take responsibility for cash handling and accounts receivable control
- Carry out all administrative front-office tasks confidently and independently
- Contribute to effective and efficient operations across morning, evening, and night shifts
- Ensure active communication and information flow between all departments
Requirements
What you’ll need- No professional experience required
- A strong focus on hospitality and a warm, open, and personable approach to guests
- Willingness to work morning, evening, and night shifts
- Ability to carry out front-office administrative tasks confidently and independently
- Strong communication skills to support effective information flow between all departments
- Openness toward people of every gender and age, religion, disability status, sexual or romantic orientation, and background
Benefits
Comp & perks- An excellent employer (named a TOP SME Employer from 2018 to 2025 by Focus-Business)
- A permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium for work between 10 p.m. and 7 a.m.
- A pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- The opportunity to contribute to a young, rapidly expanding company
- Comprehensive training in all processes and standards provided by our experienced triSTARS
- A company guided by strong values and principles
- Opportunities for professional development, personal growth, and contributing ideas
- Opportunities to advance to Front Office Supervisor
- Provision and cleaning of uniform items
- Various employee discounts through our corporate benefits program on events, services, and products
- Worldwide discounts at IHG hotels