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Front Office Agent – STARS
tristar Hotels. Warmly welcome guests and provide open, friendly, and personable service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest-oriented service skills and effective front office operations management, ensuring smooth check-in and check-out processes while maintaining cash handling accuracy. Capable of fostering communication across departments and adapting to various shift schedules.
Highest-signal resume keywords
Front Office OperationsGuest-Oriented ServiceCash HandlingAdministrative DutiesHotel Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Personable MannerConfident ApproachEffective Communication
Industry Keywords
Reservation InquiriesAccounts Receivable ControlCheck-In ProceduresCheck-Out ProceduresShift Work
About the role
Key responsibilities & impact- Warmly welcome guests and provide open, friendly, and personable service
- Handle check-in and check-out procedures
- Receive and process reservation inquiries
- Take responsibility for cash handling and accounts receivable control
- Perform all administrative duties at the front office
- Contribute to effective and efficient operations across morning, evening, and night shifts
- Ensure active communication between all departments within the hotel
Requirements
What you’ll need- Professional experience in a similar role
- Willingness to work morning, evening, and night shifts
- Guest-oriented approach and a friendly, personable manner with guests
- Experience in the hotel industry, particularly in front office operations, is relevant to this position
- Confident and independent approach to front-office administrative tasks
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of annual leave
- 25% night shift premium for work between 10:00 p.m. and 7:00 a.m.
- Pleasant working environment
- Predictable working hours
- Time off in lieu for overtime worked
- Comprehensive onboarding covering all processes and standards
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities toward Front Office Supervisor
- Provision and cleaning of uniform items
- Various employee discounts through corporate offers on events, services, and products
- Worldwide discounts at Hilton hotels