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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide open, friendly, and personable service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong service-oriented approach with a warm and personable manner, effectively managing front-office administrative tasks and ensuring smooth operations across various shifts.
Highest-signal resume keywords
Service-Oriented ApproachFront-Office Administrative TasksCash HandlingReservation ProcessingEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProceduresCheck-Out ProceduresCash HandlingAccounts Receivable ControlReservation Processing
Soft Skills
Warm and Personable ServiceConfident CommunicationIndependenceAdaptabilityTeam Collaboration
Industry Keywords
HospitalityGuest ServiceFront Office OperationsAdministrative TasksShift Work
About the role
Key responsibilities & impact- Welcome guests warmly and provide open, friendly, and personable service
- Handle check-in and check-out procedures
- Receive and process reservation inquiries
- Take responsibility for cash handling and accounts receivable control
- Perform administrative tasks at the front office
- Contribute to effective and efficient operations across morning, evening, and night shifts
- Ensure active communication between all departments of the hotel
Requirements
What you’ll need- No professional experience required
- A strong service-oriented approach and a warm, open, and personable manner with guests
- Confident and independent handling of all front-office administrative tasks
- Willingness to work morning, evening, and night shifts
- We welcome applicants of all genders and age groups, religions, people with disabilities, sexual and romantic orientations, and backgrounds
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of vacation per year
- 25% night-shift premium for work between 10:00 p.m. and 7:00 a.m.
- Pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- Comprehensive onboarding covering all processes and standards
- Opportunities for professional development, personal growth, and contributing ideas
- Career development opportunities to become a Front Office Supervisor
- Uniform items provided and laundered
- Various employee discounts through corporate programs on events, services, and products
- Worldwide discounts at IHG hotels