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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong service orientation and effective communication skills while managing front-office operations, including check-in/check-out processes and cash handling. Proficient in administrative tasks and fostering collaboration between departments to enhance guest experiences.
Highest-signal resume keywords
Hotel Management TrainingFront-Office OperationsCash HandlingAdministrative Task ManagementGuest Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProceduresCheck-Out ProceduresReservation ProcessingAccounts Receivable ControlAdministrative Task Execution
Soft Skills
Service OrientationEffective CommunicationCharming Approach to GuestsIndependent Performance
Certifications & Qualifications
Vocational Training in Hotel Management
Industry Keywords
HospitalityGuest RelationsFront Office Management
About the role
Key responsibilities & impact- Welcome and assist guests warmly
- Handle check-in and check-out
- Receive and process reservation requests
- Manage cash handling and accounts receivable control
- Perform all administrative tasks at the front office
- Contribute to effective and efficient operations
- Ensure active communication between all departments of the hotel
Requirements
What you’ll need- Vocational training in hotel management or hospitality
- A strong service orientation and an open, charming approach to guests
- Confident and independent performance of administrative front-office tasks
- Willingness to handle cash and accounts receivable control
- Willingness to work in front-office operations
Benefits
Comp & perks- An excellent employer (named a TOP Employer among SMEs by Focus-Business from 2018 to 2025)
- A permanent employment contract
- At least 30 days of annual leave
- 25% night-shift premium for work between 10 p.m. and 7 a.m.
- A pleasant working atmosphere
- Predictable working hours
- Time off in lieu for overtime worked
- The opportunity to contribute to a young company undergoing strong expansion
- Comprehensive training in all processes and standards provided by our experienced triSTARS
- Support from an experienced front-office team
- Opportunities for advancement to Front Office Supervisor
- A company guided by strong values and principles
- Room for development, personal growth, and new ideas
- Provision and cleaning of uniform items
- Various employee discounts through a corporate benefits program covering events, services, and products
- Worldwide discounts at IHG hotels
- Various additional benefits and hotel discounts