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Front Office Agent – STARS
tristar Hotels. Welcome guests warmly and provide attentive service as a host .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with a warm and personable approach, while effectively managing front-office administrative tasks and cash handling. Capable of contributing to smooth operations across various shifts and ensuring clear communication among hotel departments.
Highest-signal resume keywords
Guest Check-InCash HandlingAccounts Receivable ControlFront-Office Administrative TasksEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Guest Check-InCash HandlingAccounts Receivable ControlAdministrative Duties
Soft Skills
Personable MannerCharming InteractionConfident Execution
Industry Keywords
Hotel OperationsReservation ManagementGuest Service
About the role
Key responsibilities & impact- Welcome guests warmly and provide attentive service as a host
- Perform guest check-in and check-out
- Receive and process reservation inquiries
- Manage cash handling and accounts receivable control
- Perform administrative duties at the front office
- Contribute to effective and efficient operations across early, late, and night shifts
- Ensure active communication between all hotel departments
Requirements
What you’ll need- No prior professional experience required
- Willingness to work early, late, and night shifts
- Open, personable, and charming manner when interacting with guests
- Confident and independent execution of front-office administrative tasks
- Willingness to handle cash and monitor accounts receivable
Benefits
Comp & perks- Permanent employment contract
- At least 30 days of paid vacation per year
- 25% night-shift premium for work between 10:00 p.m. and 7:00 a.m.
- Pleasant working environment
- Predictable working hours
- Compensation for overtime worked
- Opportunity to contribute to a young company undergoing strong expansion
- Comprehensive onboarding covering all processes and standards, provided by our experienced triSTARS
- Room for professional development, personal growth, and contributing ideas
- Career development opportunities to become a Front Office Supervisor
- Uniform items provided and laundered
- Various employee discounts through corporate offers on events, services, and products
- Worldwide discounts at IHG hotels