Front Office Manager – STARS

tristar Hotels

. Coordinate and ensure smooth front office operations .

Posted 9/21/2026full-timeBerlin • GermanyMid-LevelSenior💰 €3,665 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in front office operations management, including cash handling, administrative task execution, and effective communication across hotel departments. Proficient in preparing staff schedules and managing guest relations, with a requirement for German language skills.

Highest-signal resume keywords

Front Office Operations ManagementCash HandlingAdministrative Task ExecutionStaff Roster PreparationGerman Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingAccounts Receivable ControlAdministrative Task ExecutionGuest Check-InGuest Check-OutComplaint ManagementDaily Task MonitoringUse of ChecklistsStaff Scheduling

Soft Skills

LeadershipCommunicationProblem-SolvingCustomer Service

Industry Keywords

Front Office OperationsGuest RelationsHotel ManagementHospitality Industry

About the role

Key responsibilities & impact

Coordinate and ensure smooth front office operations
Provide guests with a professional and welcoming reception and outstanding service
Handle check-in and check-out
Manage complaints
Handle special guest requests and challenges
Take responsibility for cash handling and accounts receivable control
Act as the point of contact for the front office team
Prepare staff rosters and holiday schedules in cooperation with management
Perform all administrative tasks in the front and back office
Promote efficient operations and active communication between all hotel departments
Complete and monitor daily front office tasks in accordance with checklists
Support day-to-day front office operations during early and late shifts
Handle guest correspondence

Requirements

What you’ll need

Experience and/or qualifications may influence the development potential of the starting salary
Willingness to take on a leadership role in the front office
Ability to independently and confidently perform all administrative tasks in the front and back office
Proficiency in cash handling and accounts receivable control
Ensure the franchisee's bonus systems are used correctly
Ability to prepare staff rosters and holiday schedules
Confident use of applicable checklists and daily front office tasks
Willingness to work early and late shifts
German language skills required, as the job advertisement and guest correspondence are in German

Benefits

Comp & perks

Permanent employment contract
At least 30 days of paid vacation per year
25% night shift premium from 10:00 p.m. to 7:00 a.m.
Pleasant working atmosphere
Predictable working hours
Time off in lieu for overtime worked
Opportunity to contribute to a young, rapidly expanding company
Support from an experienced General Manager
A company guided by strong values and principles
Opportunities for professional development, personal growth, and contributing ideas
Provision and cleaning of uniform items
Various employee discounts through a corporate benefits program for events, services, and products
Worldwide discounts at IHG hotels
Starting salary of €3,665 gross per month for full-time employment, with development potential depending on experience and/or qualifications