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Front Office Supervisor – STARS
tristar Hotels. In the absence of the Front Office Manager, assume responsibility for ensuring the smooth operation of the front office .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong guest service skills with a professional and friendly approach, effectively managing complaints and special requests. Capable of training new team members and supporting administrative tasks to ensure smooth front office operations.
Highest-signal resume keywords
Guest Service ManagementComplaint ResolutionTeam Training and SupportAdministrative Task ManagementOpera Hotel Software
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProceduresCheck-Out ProceduresAdministrative TasksFront Office Operations
Soft Skills
ProfessionalismFriendly CommunicationProblem-Solving
Tools & Technologies
Opera Hotel Software
Industry Keywords
Front Office ManagementGuest RelationsHotel Operations
About the role
Key responsibilities & impact- In the absence of the Front Office Manager, assume responsibility for ensuring the smooth operation of the front office
- Welcome and assist guests in a professional and friendly manner
- Conduct check-ins and check-outs
- Handle complaints
- Effectively manage special guest requests and challenges
- Guide and support new team members during their onboarding period
- Assist with administrative tasks in the front and back office
- Contribute to efficient day-to-day operations
- Ensure effective communication between all departments within the hotel
Requirements
What you’ll need- Professional experience in a similar role
- Experience with the Opera hotel software will support you in your new role
- Willingness to assume responsibility in the absence of the Front Office Manager
- Professional and friendly approach to guests
- Ability to manage complaints and handle special guest requests
- Ability to train and support new team members
- Experience with, or willingness to support, administrative tasks in the front and back office
Benefits
Comp & perks- 28 days of vacation already in your first year, increasing to 30 days in your third year
- Predictable and flexible working hours
- Time off in lieu for overtime worked
- Complimentary test nights at hotels in the D-A-CH region
- Opportunities for development, personal growth, and contributing ideas
- Uniform provided
- Special rates for triSTARS on overnight stays and F&B
- Employee referral bonus program
- Worldwide hotel discounts with the franchise partner
- Various benefits through Corporate Benefits and Mivo
- Monthly credit on the triSTAR food pass by Pluxee
- Great Place to Work®-certified company and Kununu Top Company
- Pleasant working atmosphere in a great team