Front Office Supervisor – STARS

tristar Hotels

. Coordinate and ensure smooth front office operations .

Posted 11/1/2026full-timeMonheim am Rhein • GermanyMid-LevelSenior💰 €3,250 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating front office operations, managing guest relations, and ensuring adherence to franchise partner standards. Capable of conducting training and briefings while providing exceptional service during morning and evening shifts.

Highest-signal resume keywords

Front Office Operations ManagementGuest Relations ManagementComplaint ResolutionTraining Needs IdentificationManager On Duty Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Front Office ProcessesShift ChecklistsOccupancy MonitoringBooking Management

Soft Skills

Outstanding ServiceProfessionalismEffective Communication

Industry Keywords

Franchise Partner StandardsGuest Requests HandlingOn-The-Job Training

About the role

Key responsibilities & impact

Coordinate and ensure smooth front office operations
Provide a professional and warm welcome, as well as outstanding service to guests
Handle special guest requests and challenges effectively
Manage complaints and guest concerns
Monitor daily occupancy and booking levels and initiate appropriate action where required
Complete and check daily front office tasks in accordance with the shift checklist
Support day-to-day front office operations during morning and evening shifts
Identify training needs and conduct briefings and on-the-job training
Serve as Manager on Duty
Ensure that all required franchise partner standards are met and adhered to

Requirements

What you’ll need

Professional experience in a comparable role
Willingness to work morning and evening shifts
Knowledge of the applicable shift checklists, front office processes, and franchise partner standards
Ability to manage complaints and guest concerns
Ability to handle special guest requests and challenges
Ability to identify training needs and conduct on-the-job briefings and training
Willingness to serve as Manager on Duty
No specific educational qualification or certification is expressly required

Benefits

Comp & perks

Permanent employment contract
At least 30 days of annual leave
25% night-shift premium for work between 10:00 p.m. and 7:00 a.m.
Pleasant working environment
Predictable working hours
Time off in lieu for overtime worked
Opportunity to contribute to a young, rapidly expanding company
Comprehensive onboarding covering all processes and standards, provided by our experienced triSTARS
Opportunities to progress to Front Office Manager
A company guided by strong values and principles
Opportunities for professional development, personal growth, and sharing ideas
Provision and laundering of uniform items
Various employee discounts on events, services, and products through a corporate benefits program
Worldwide discounts at IHG hotels