Client Success Manager

Triton Digital

. Manage client success and provide strategic product consulting in a fast-paced, complex, and changing environment .

Posted 9/25/2026full-timeRemote • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success management, with a strong focus on strategic consulting and relationship building to drive client revenue and satisfaction. Proficient in utilizing Triton products and ad-serving technologies to address client needs and enhance operational efficiency.

Highest-signal resume keywords

Client Success ManagementDigital Advertising ExperienceTriton Product KnowledgeConsultative Client ManagementProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementAd-Serving TechnologiesReporting and Business Intelligence ToolsBroadcast Ad SchedulingMultitaskingAttention to DetailAnalytical Skills

Soft Skills

Excellent Customer ServiceStrong Communication SkillsTime ManagementProactive Solutions-Oriented Behavior

Industry Keywords

Digital AdvertisingProgrammatic MarketplaceClient RetentionOperational ProblemsSales Collaboration

About the role

Key responsibilities & impact

Manage client success and provide strategic product consulting in a fast-paced, complex, and changing environment
Report to the Customer Experience Team Manager within the Revenue Team
Work closely with the programmatic marketplace operations team to maximize client revenue
Provide tactical and strategic guidance on using Triton tools to help Europe and Middle East clients achieve revenue goals
Provide hands-on assistance with clients’ strategic and operational problems related to Triton products
Develop strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers
Serve as the main point of contact for a portfolio of key clients in Europe and the Middle East
Manage and cultivate positive relationships to retain clients
Understand clients’ businesses, needs, expectations, and requirements
Maintain thorough knowledge of Triton products and services
Monitor client needs and business evolution to maximize client success
Collaborate with Sales Managers to deliver new services and nurture client relationships
Track and measure progress on multiple ongoing tasks and projects
Coordinate with the Implementation Team for on-time delivery of new clients and activation of new services
Collaborate with the Support Team on escalations of major support issues affecting client relationships

Requirements

What you’ll need

Experienced Client Success Manager with a proven track record in managing client relationships
Strong written and verbal English skills
Spanish language skills
Competence in a consultative client management approach
Strong problem-solving ability within a high-pressure environment, demonstrating proactive solutions-oriented behavior
Excellent customer service skills and genuine desire to help clients achieve their goals
Proven experience in digital advertising and its structure
Good knowledge of ad-serving technologies and ad servers preferred
Radio and/or podcast background or passion are assets
Good experience with reporting and business intelligence tools and spreadsheets
Excellent time management and attention to detail
Great aptitude for priority setting and successful multitasking
Excellent analytical and communication skills
Ability to work independently and with a team
Good experience with broadcast ad scheduling and trafficking preferred
French or Dutch are assets
Must reside in Spain or be relocating to Spain
English resume required

Benefits

Comp & perks

No benefits, perks, or compensation extras are specified in the posting