Triton Digital

Customer Success Manager

• Manage client success and provide strategic product consulting in a fast-paced, complex, and changing environment
• Report to the Customer Experience Team Manager within the Revenue Team
• Work closely with the programmatic marketplace operations team to maximize client revenue
• Provide tactical and strategic guidance on using Triton tools to help Europe and Middle East clients achieve revenue goals
• Provide hands-on assistance with clients’ strategic and operational problems related to Triton products
• Develop strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers
• Serve as the main point of contact for a portfolio of key clients in Europe and the Middle East
• Manage and cultivate positive relationships to retain clients
• Understand clients’ businesses, needs, expectations, and requirements
• Maintain thorough knowledge of Triton products and services
• Monitor client needs and business evolution to maximize client success
• Collaborate with Sales Managers to deliver new services and nurture client relationships
• Track and measure progress on multiple ongoing tasks and projects
• Coordinate with the Implementation Team for on-time delivery of new clients and activation of new services
• Collaborate with the Support Team on escalations of major support issues affecting client relationships

Client Success Manager

• Manage client success and provide strategic product consulting
• Work closely with the programmatic marketplace operations team to maximize client revenue
• Provide tactical and strategic guidance on Triton tools to help clients in Europe and the Middle East achieve their revenue goals
• Provide hands-on assistance with clients’ strategic and operational product issues
• Build strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers
• Serve as the primary point of contact for key clients in Canada and the United States
• Manage and cultivate positive relationships to retain clients
• Understand clients’ businesses, needs, expectations, and requirements
• Maintain thorough knowledge of Triton products and services
• Monitor clients’ needs and business evolution to maximize their success with Triton products
• Collaborate with internal Sales Managers to deliver new services and nurture client relationships
• Track and measure progress across multiple ongoing tasks and projects
• Coordinate with the Implementation Team to ensure the timely delivery of services to new clients and activation of new services
• Collaborate with the Support Team on escalations involving critical support issues