Client Success Manager

Triton Digital

. Manage client success and provide strategic product consulting .

Posted 9/25/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success management, with a strong focus on strategic consulting and relationship building. Proficient in digital advertising, ad-serving technologies, and reporting tools to drive client revenue and satisfaction.

Highest-signal resume keywords

Client Success ManagementDigital Advertising ExperienceConsultative Client Management SkillsBilingual Proficiency in English and FrenchReporting and Business Intelligence Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital AdvertisingAd-Serving TechnologiesReporting ToolsBusiness Intelligence ToolsBroadcast Ad SchedulingTraffickingTriton Products Knowledge

Soft Skills

Excellent Problem-Solving SkillsExceptional Customer Service SkillsTime-Management SkillsAttention to DetailAnalytical SkillsCommunication Skills

Industry Keywords

Client RelationshipsProgrammatic MarketplaceClient Revenue MaximizationOperational Product IssuesCustomer Success

About the role

Key responsibilities & impact

Manage client success and provide strategic product consulting
Work closely with the programmatic marketplace operations team to maximize client revenue
Provide tactical and strategic guidance on Triton tools to help clients in Europe and the Middle East achieve their revenue goals
Provide hands-on assistance with clients’ strategic and operational product issues
Build strong relationships with customers, sales teams, multiple teams and organizational levels, and other Client Success Managers
Serve as the primary point of contact for key clients in Canada and the United States
Manage and cultivate positive relationships to retain clients
Understand clients’ businesses, needs, expectations, and requirements
Maintain thorough knowledge of Triton products and services
Monitor clients’ needs and business evolution to maximize their success with Triton products
Collaborate with internal Sales Managers to deliver new services and nurture client relationships
Track and measure progress across multiple ongoing tasks and projects
Coordinate with the Implementation Team to ensure the timely delivery of services to new clients and activation of new services
Collaborate with the Support Team on escalations involving critical support issues

Requirements

What you’ll need

Experienced Client Success Manager with a proven track record of managing client relationships
Excellent written and verbal English skills
French-language proficiency
Spanish is an asset
Strong consultative client management skills
Excellent problem-solving skills in a high-pressure environment
Exceptional customer service skills
Proven experience in digital advertising and its ecosystem
Knowledge of ad-serving technologies and ad servers is preferred
Background in or passion for radio and/or podcasting is an asset
Solid experience with reporting and business intelligence tools and spreadsheets
Excellent time-management skills and attention to detail
Ability to prioritize and manage multiple tasks simultaneously
Excellent analytical and communication skills
Ability to work independently and as part of a team
Experience with broadcast ad scheduling and trafficking is preferred
Must be bilingual and based in Quebec or Ontario
An English-language resume is required

Benefits

Comp & perks

Remote work arrangement
Opportunity to work in the digital audio industry at a leading company
Exposure to the digital audio landscape
International collaboration