VIP Account Manager

Triumph

. Own a dedicated book of high-value players as their single point of contact for Triumph .

Posted 10/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in VIP Account Management and Player Development, with a strong focus on building relationships and enhancing player experiences. Proficient in managing sensitive information and utilizing insights to drive loyalty and retention strategies.

Highest-signal resume keywords

VIP Account ManagementPlayer DevelopmentResponsible GamingRetention MetricsFluency in Gaming Culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Player Value ModelingPerformance AnalysisSOP ImprovementEvent CoordinationTechnical Issue Resolution

Soft Skills

Relationship BuildingCommunicationProblem SolvingMaturityFlexibility

Tools & Technologies

AI ToolsClaudeChatGPT

Industry Keywords

IGamingLuxury HospitalityHigh-Value ClientCollectibles MarketGaming Culture

About the role

Key responsibilities & impact

Own a dedicated book of high-value players as their single point of contact for Triumph
Build genuine one-on-one relationships through daily personal communication via text, phone, and email
Coordinate personalized gifting, exclusive perks, event invitations, and memorable player experiences
Resolve payout questions, technical issues, and promotional problems end to end
Escalate issues quickly, follow through, and personally close the loop
Recognize unhealthy engagement and champion responsible gaming
Share player insights, feedback, and trends to shape the VIP program, loyalty offerings, and product roadmap
Follow and improve SOPs for outreach, escalation, and compliance

Requirements

What you’ll need

2+ years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a comparable high-value client role
Fluency in gaming culture, including sweepstakes, casino, sports cards, TCG, or adjacent areas
Ability to manage dozens of active relationships simultaneously
Comfort with flexible hours, including some evenings and weekends
Ability to handle sensitive player information, financial context, and responsible gaming situations with maturity and care
Ability to read dashboards, understand performance numbers, and act on insights
Familiarity with trading cards, breaks, or the collectibles market is a plus
Experience with retention metrics, reinvestment strategy, or player value modeling is a plus
Familiarity with AI tools such as Claude and ChatGPT is a plus

Benefits

Comp & perks

Competitive base salary
Equity
Healthcare
Vision insurance
Dental insurance
401(k)
Real ownership from day one
Opportunity to shape the VIP program
Front-row seat at a fast-growing platform