Customer Success Manager

Trivium Group

. Own a portfolio of client accounts end-to-end, starting with around 20 accounts and growing to 40–50 at full load .

Posted 10/28/2026full-timeRemote • United States, Canada, United KingdomMid-LevelSenior💰 $8,000 - $10,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success management, particularly within the home improvement sector, with a focus on relationship building, retention strategies, and effective onboarding processes. Proven ability to manage multiple client accounts simultaneously while ensuring timely communication and problem resolution.

Highest-signal resume keywords

Client Success ManagementHome Improvement Industry ExperienceAccount Management for 20+ ClientsProcess Development and ImplementationEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Health TrackingReporting CadenceChurn Reduction StrategiesOnboarding ProcessesLead GenerationMeta AdsGoogle Ads

Soft Skills

Organizational SkillsProactive Problem SolvingClarity in CommunicationConfidence in Client ConversationsFollow-Up Consistency

Industry Keywords

Contractor ClientsKitchen RemodelingBath RemodelingLocal Service BusinessesAgency Experience

About the role

Key responsibilities & impact

Own a portfolio of client accounts end-to-end, starting with around 20 accounts and growing to 40–50 at full load
Serve as the main point of contact for every client, owning the relationship, retention and results
Shadow the current CSM during the first month, then take over a group of clients
Run regular check-ins and clarify results, lead flow and next steps
Identify problems proactively and escalate them to the team the same day
Ensure expected MRR is collected on time
Earn referrals, reviews and testimonials from satisfied clients
Bring proven CS processes for onboarding, client health tracking, reporting cadence and churn saves
Document effective processes so the team can scale them
Work in a pod with media buying and creative teams and another CSM
Report directly to the founder
In the application, specify home improvement or contractor clients managed, maximum simultaneous accounts and an example of saving a client from churn

Requirements

What you’ll need

Client success or account management experience with home improvement or contractor clients — kitchen and bath remodeling ideally; this is the #1 requirement
Personally managed 20+ client accounts at the same time
Agency experience, ideally in lead generation or Meta/Google ads for local service businesses
Experience at a scaling company where you helped build CS processes, not only followed them
Organized and fast, with consistent follow-up
Communicate with clarity and confidence and handle difficult client conversations
Fluent English (written and spoken)
Available Monday–Friday, 8 AM–5 PM CST
Not suitable for candidates who have never worked with home improvement or contractor clients
Not suitable for candidates who have only managed one in-house brand or a handful of enterprise accounts
Not suitable for candidates who need a fully built playbook and daily direction
Not suitable for candidates who avoid tough client conversations

Benefits

Comp & perks

Base pay plus performance bonuses — On-Target Earnings of $8,000–$10,000/month
Monthly bonuses tied to MRR collected, qualified referrals booked, client reviews and testimonials
100% remote
Independent contractor role
Clear growth path: lead a team of CSMs as CSM Manager, with room to grow into pod management / operations leadership