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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in blockchain analysis and virtual currencies within law enforcement investigations, while effectively collaborating with cross-functional teams to enhance customer engagement and product development. Proven ability to manage customer relationships and provide training in a high-intensity environment.
Highest-signal resume keywords
Blockchain AnalysisFinancial Crime InvestigationAI FluencyCustomer Relationship ManagementPublic Sector Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Blockchain AnalysisVirtual CurrenciesFinancial Crime InvestigationMoney LaunderingFraud DetectionSanctions EvasionAI Tools UtilizationProduct Onboarding TrainingDocumentation MaintenanceBusiness Review Coordination
Soft Skills
OwnershipAdaptabilityCollaborationCreative Problem-SolvingComfort with Ambiguity
Tools & Technologies
SlackIntercom
Industry Keywords
Law EnforcementPublic SectorInvestigative CapacityCustomer EngagementOn-Call Responsibilities
About the role
Key responsibilities & impact- Act as trusted advisor for a portfolio of law enforcement customers
- Help investigators use TRM’s platform to build stronger cases involving money laundering, fraud, and sanctions evasion
- Deliver product onboarding training and broader blockchain and investigative training
- Participate as part of TRM’s instructor cadre
- Bring customer feedback and investigator pain points to Product and Engineering to influence the roadmap
- Partner with Sales, Product, Engineering, and TRM Academy
- Own day-to-day account calls and escalate larger strategic account decisions to team leadership
- Conduct weekly customer syncs and bi-weekly health syncs with the Deployment Strategist team and leadership
- Coordinate with aligned Sales teams on renewal and expansion motions
- Complete asynchronous daily Slack check-ins and maintain detailed documentation
- Run quarterly business reviews and customer webinars
- Provide approximately one weekend per month of on-call coverage, checking Slack and Intercom for urgent customer issues
- Travel a few times per quarter, typically for 2–3 days, for customer visits, trainings, and conferences
Requirements
What you’ll need- 5+ years of experience in public sector work, ideally in law enforcement, financial crime, or a related investigative capacity
- Genuine comfort supporting active law enforcement investigations involving money laundering, financial crime, sanctions evasion, and fraud
- Practical, hands-on experience with blockchain analysis and virtual currencies, ideally in an investigative context
- Demonstrated AI fluency, including a specific workflow built or automated beyond using ChatGPT to summarize a document
- Ability to use AI tools to scale a growing book of business while recognizing when human customer interaction is needed
- Ability to work during core overlap in North America business hours
- Ability and willingness to participate in on-call responsibilities, approximately one weekend per month after ramp
- Willingness to travel occasionally within the United States and Canada
- Strong ownership, adaptability, collaboration, creative problem-solving, and comfort with ambiguity
- Ability to work in a high-intensity, high-ownership environment
- Security clearance may be relevant for roles that require it; no specific clearance is required in this posting
Benefits
Comp & perks- Competitive benefits, wellness programs, and time away from work, varying by country and local employment requirements
- Fully remote work arrangement
- Global, distributed-first work environment
- Professional development through TRM Academy and instructor-cadre opportunities
- Company offsites and global team collaboration
- Reasonable accommodations for applicants with disabilities