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About the role
Key responsibilities & impact- Process inbound victim complaints in a fast-moving crypto disruption pipeline
- Validate output from AI investigation tooling
- Route cases into investigative workflows leading to frozen scam proceeds, takedowns, and recovered assets
- Make disposition decisions including freezes, escalations, recovery handoffs, victim notifications, or closures
- Validate and route hundreds of complaint dispositions each week
- Identify false positives, merged syndicates, and misclassified scam patterns
- Enrich complaint selectors using commercial data-source integrations and on-chain and off-chain checks
- Own clean shift handoffs and maintain triage throughput during US-hours coverage
- Provide structured feedback to engineering to improve the AI triage model
- Participate in formal on-call coverage for active hacks, law-enforcement support, and other time-sensitive matters
Requirements
What you’ll need- Investigative or analytical experience in the private or public sector; 1–3 years is acceptable
- Strong AI fluency and comfort using AI tools as a daily co-pilot in a high-volume queue
- Baseline crypto knowledge
- Ability to recognize investment scams, pig-butchering, ransomware, and other threat types
- Comfort with AI-assisted analysis
- Ability to prioritize and work independently
- Clear written handoffs
- Receptive to feedback and motivated to improve triage processes
- US Citizenship required
- Ability to obtain Public Trust clearance
- Availability for primary coverage during US business hours in the local time zone
- Standard North American EST business-hours overlap preferred
- Participation in a formal weekly on-call rotation, with occasional weekend coverage
Benefits
Comp & perks- Competitive benefits, wellness programs, and time away from work, varying by country and local employment requirements
- Remote standby during on-call rotation
- Occasional team or mission offsites