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Customer Experience Associate – Contractor
TrueCar, Inc.. Manage inbound consumer support and triage requests across phone, email, text, and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment. Proficient in utilizing CRM platforms to enhance customer interactions and maintain accurate records.
Highest-signal resume keywords
Customer Service ExperienceCRM Platforms (Salesforce)Written And Verbal Communication SkillsMultitasking AbilityFast-Paced Work Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCRM PlatformsCase ResolutionCustomer Interaction ManagementRecord Maintenance
Soft Skills
Communication SkillsDecision MakingProblem SolvingTime Management
Industry Keywords
Consumer SupportTriage RequestsDealer IssuesCustomer ExperienceOperations Support
About the role
Key responsibilities & impact- Manage inbound consumer support and triage requests across phone, email, text, and chat
- Investigate and resolve Dealer and Customer issues
- Make unbiased decisions while assisting consumers one-on-one
- Maintain accurate, complete, and up-to-date customer records
- Deliver high-quality individual customer interactions and resolve cases efficiently
- Provide real-time feedback on frontline communications to identify changes in trends and patterns
- Report to the Manager, Consumer Experience
- Support the Operations department in improving dealer and customer experiences
Requirements
What you’ll need- Minimum of 6 months of Customer Service experience
- Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
- Experience working in a fast-paced, highly accountable organization
- Exemplary written and verbal communication skills
- Ability to multitask efficiently
- Ability to work within assigned scheduling requirements, initially 11:00 am to 8:00 pm CST
- May include extended hours and/or weekend availability
- Ability to work in the office on Tuesdays and Thursdays
- Office located in SW Austin
Benefits
Comp & perks- 100% employer-paid health, vision, and dental premiums
- 401(k) plan with company contributions
- Wellness reimbursement account
- Learning & development reimbursement opportunities
- Flexible PTO for exempt TRUECar Crew Members
- Generous PTO accrual policy for non-exempt TRUECar Crew Members
- 14 company-paid holidays
- 2 floating holidays
- Professional home office setup
- Monthly reimbursements for phone and internet essentials
- Comfortable shared workspaces in headquarters and regional offices