Key Client Manager

TrueCommerce

. Meet or exceed monthly sales quotas by building and closing pipeline with existing customers .

Posted 10/30/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on managing enterprise accounts, driving retention and growth, and leveraging technical aptitude to navigate complex SaaS environments. Proven ability to build trust-based relationships and effectively communicate with executive stakeholders while optimizing customer health and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer SuccessEnterprise Account ManagementRetention and Growth StrategiesTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Quota AchievementPipeline ManagementComplex NegotiationsCRM Record MaintenanceSaaS Ecosystem UnderstandingEDI KnowledgeSupply Chain SolutionsCustomer Health MonitoringProcess OptimizationData Analysis

Soft Skills

Relationship BuildingProblem SolvingCommunication SkillsAttention to DetailOrganizational Skills

Tools & Technologies

ChurnZeroAI ToolsAutomation Software

Certifications & Qualifications

Bachelor's Degree in Business

Industry Keywords

Enterprise CustomersCustomer RetentionRenewal QuotasUpsell StrategiesCross-Functional Collaboration

About the role

Key responsibilities & impact

Meet or exceed monthly sales quotas by building and closing pipeline with existing customers
Manage a portfolio of top-tier enterprise customers with full responsibility for renewals and expansion
Develop deep, trust-based relationships at operational, technical, and executive levels
Identify optimization opportunities and recommend solutions that drive measurable improvement
Maintain updated and actionable pipeline opportunities
Develop and maintain joint success plans with enterprise accounts
Serve as a trusted advisor and strategic resource
Resolve customer challenges, navigate cross-functional teams, and escalate where necessary
Manage complex negotiations and executive-level business reviews
Act as the voice of the customer within TrueCommerce and align Product, Support, Professional Services, and Leadership
Contribute to pilot programs, initiatives, and strategic efforts within Client Management
Maintain detailed and accurate CRM records
Monitor and act on customer health data in ChurnZero to identify risk, optimize adoption, and drive expansion
Stay current on TrueCommerce’s product roadmap, industry trends, and enterprise best practices
Participate in department meetings, training sessions, and ongoing educational activities
Leverage approved AI tools and automation to streamline workflows and improve process accuracy and consistency
Execute other responsibilities and strategic initiatives as assigned

Requirements

What you’ll need

Bachelor's degree in Business or equivalent experience
10+ years of Account Management or Customer Success experience managing existing customers
3+ years managing enterprise or top-tier accounts with a strong focus on retention and growth
Proven history of overperformance against retention, renewal, and upsell quotas
Strong technical aptitude with the ability to understand complex integration environments and SaaS ecosystems
Confidence and skill communicating with executive-level customer stakeholders
Exceptional listening, relationship-building, and problem-solving abilities
Highly organized with strong attention to detail and the ability to manage multiple priorities
Working knowledge of EDI or Supply Chain solutions strongly preferred
Willingness to work extended hours as needed to support enterprise customer demands

Benefits

Comp & perks

Remote first and casual work environment
401k with 3.5% company match and vested after 2 years
20 PTO days
1 birthday day off
3 summer days
1 Volunteer day
11 company holidays
Medical, dental, vision and other life/health insurance plans
Paid parental leave
Wellness reimbursement program