TrueCommerce

System Administrator

• Administer Windows Server environments across production, staging, and development, including patching, configuration, and lifecycle management
• Administer IIS and application server configurations, including app pools, site bindings, logging, and performance settings
• Support Kubernetes-hosted workloads, including pod-level troubleshooting, deployment support, and monitoring cluster health alongside the DevOps team
• Monitor system health, respond to alerts, and participate in the team on-call rotation
• Perform routine maintenance including backups, patch cycles, certificate renewals, storage management, and capacity checks
• Support Active Directory administration, including user and group management, GPO, and DNS
• Perform day-to-day Azure administration for the tc.net environment, including VM management, storage, monitoring, and access control
• Triage and resolve Azure alerts and incidents
• Maintain and improve Azure monitoring dashboards and alerting configurations
• Document Azure resources, runbooks, and operational procedures
• Participate in incident response, diagnosing and remediating systems-layer issues
• Follow and improve change management procedures, including pre-change testing and rollback planning
• Write and maintain runbooks and SOPs
• Contribute to post-incident reviews, identifying root causes and recommending preventive measures
• Serve as the infrastructure-side partner in the production release process
• Own environment readiness for production deployments, validating configurations, infrastructure health, and rollback paths
• Participate in release coordination, deployment timing, environment sequencing, and risk assessment
• Work with QA and engineering on environment design and scaling decisions
• Participate in deployment post-mortems and improve the release process
• Identify repetitive manual tasks and implement automation
• Support infrastructure-as-code efforts
• Collaborate with DevOps on modernization and containerization infrastructure changes

System Administrator II

Sales Engineer

• Lead technical discovery with prospects and customers to understand business processes, integration requirements, ERP environment, data flows, security needs, and success criteria
• Achieve a target technical win rate by addressing prospect requirements and outperforming competing solutions in technical validations and proofs of concept
• Scope, support, and lead technical validations, proof-of-concept activities, and proof-of-value engagements
• Build trust with customer prospects and stakeholders across complex and high-value opportunities
• Address technical objections, competitive questions, product limitations, and integration concerns
• Influence qualified opportunities through the technical evaluation phase
• Partner with Account Executives to build mutual action plans, define technical success criteria, and advance opportunities
• Gather and synthesize technical feedback for product and engineering teams
• Deliver customer projects to pre-implementation and convey mission-critical details to implementation, product, and development teams
• Create reusable technical assets, including demo scripts, best-practice guides, and competitive analysis documents
• Deliver customized demonstrations and technical presentations mapping TrueCommerce solutions to customer use cases, workflows, and business outcomes
• Participate in training and share market knowledge with sales and product teams

Recruitment

• Own end-to-end recruitment across functions and levels as the single point of accountability for regional hiring outcomes
• Build and execute proactive sourcing strategies for high-volume, critical, and niche roles
• Maintain a diverse and continuously refreshed candidate funnel
• Advise leaders on organization design, talent risk, succession, and hire-vs.-develop tradeoffs
• Support the VP of Talent on senior leadership hiring, strategic talent initiatives, and global hiring priorities
• Partner with hiring managers to define role success and establish clear hiring standards
• Provide external talent-market insight and influence hiring decisions with data and business context
• Educate leaders on interviewing best practices, hiring discipline, and the external talent marketplace
• Lead the interview experience from first contact through onboarding
• Drive timely communication, clear expectations, and decisive hiring processes
• Identify and implement recruitment-process and system improvements
• Develop and amplify the employer brand across North America
• Drive talent-strategy change in support of business needs
• Use AI tools to improve efficiency and precision in talent strategies

Senior Recruiter/Senior Talent Acquisition Specialist

Sales

• Develop and execute channel partner strategies aligned with company objectives, specific to the Microsoft D365 F&SCM Partner Community
• Identify, recruit, and onboard new strategic channel partners
• Create and manage partner segmentation, coverage, and growth plans
• Evaluate market opportunities and recommend partnership expansion initiatives
• Build and maintain executive-level relationships with key partners, including onboarding, training and ongoing enablement
• Conduct regular business reviews to assess performance and identify growth opportunities
• Serve as the primary point of escalation for strategic partner issues
• Equip partners with tools, resources, and knowledge to promote product updates, competitive positioning and drive outcomes
• Drive partner-sourced and partner-influenced revenue growth
• Establish and track KPIs, forecasts, and performance metrics and develop action plans when targets are not met
• Manage partner pipeline development and joint sales activities
• Prepare reporting and business insights related to partner performance
• Analyze market trends, competitor offerings, and pricing to inform channel strategies
• Partner with Marketing on joint campaigns, events, and demand generation initiatives
• Collaborate with Product and Existing Business Sales teams to improve partner and customer outcomes
• Influence internal stakeholders on partner needs, opportunities, and market feedback
• Travel up to 25%

System Administrator II

Sales Engineer

Senior Recruiter/Senior Talent Acquisition Specialist

Sales Channel Manager