TrueComp

Customer Success Manager

• Own a book of 50–75 public agency accounts from real platform usage through annual renewal
• Own retention and adoption across the account book
• Manage 15–20 named accounts on a set cadence and cover remaining accounts through scheduled check-ins and usage-based triggers
• Own every renewal conversation from early positioning through signed agreement
• Start renewal planning 120 days in advance
• Negotiate pricing and terms within approved authority and escalate exceptions to the COO with recommendations
• Manage purchase orders, fiscal year timing, contract amendments, and applicable re-bid requirements
• Forecast renewals accurately and identify risks early
• Maintain a defensible account health view for forecast reviews
• Build relationships with HR and finance leadership at public agencies
• Understand customer operating calendars, including budget adoption, bargaining cycles, and council meetings
• Run named-account cadences covering usage, budget and negotiation cycles, and open issues
• Own escalations end to end with support from support, product, or executives as needed
• Identify and qualify expansion opportunities and hand them to sales with relevant context
• Route customer feedback and feature requests into the product roadmap process
• Work with the Onboarding Specialist from kickoff through transition to ownership
• Share recurring friction, competitive pressure, and emerging use cases with the broader team
• Track account activity, renewal forecasts, and escalations in Salesforce
• Contribute to the customer success playbook and help define company processes

Account Executive

• Manage the full sales cycle from prospecting to closing deals with government accounts
• Meet or exceed monthly sales goals
• Qualify prospects and demonstrate the value of modern government compensation solutions
• Navigate government procurement processes
• Build strong relationships with prospects and customers
• Take full ownership and accountability for assigned territory performance, growth, and results
• Prospect to uncover and create new opportunities
• Leverage marketing and SDRs to build and maintain a high-quality pipeline
• Conduct discovery, identify pain points, align solutions to customer needs, and qualify opportunities
• Lead negotiations, close high-value deals with decision-makers, and structure agreements
• Develop and maintain strategic relationships with key stakeholders
• Nurture and manage the pipeline toward territory growth
• Collaborate with SDRs and marketing on account strategies, messaging, and pipeline generation
• Identify needed resources and support
• Share insights, best practices, and innovative approaches to improve team performance and engagement with government accounts
• Use CRM and sales tools to track activities, manage leads, and report progress
• Maintain organized account notes and updates to support a collaborative sales process
• Follow the structured outreach cadence and maintain accurate touchpoint records