Knowledge Management, AI Product Manager

Truliant Federal Credit Union

. Own the product direction for Truliant’s enterprise knowledge environment .

Posted 10/26/2026full-timeWinston-Salem • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in knowledge management and enterprise content strategy, with a strong focus on information architecture, governance standards, and AI-enabled search optimization. Proven ability to lead cross-functional teams and manage product lifecycles while balancing employee needs and organizational risk.

Highest-signal resume keywords

Knowledge ManagementInformation ArchitectureProduct Strategy DevelopmentAI-Enabled Search OptimizationStakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Content ManagementTaxonomy DesignMetadata ManagementContent Lifecycle ManagementSearch Pattern AnalysisGovernance Standards DevelopmentKnowledge Discovery ImprovementRequirements PrioritizationContinuous Improvement PlanningChatbot Content Support

Soft Skills

Cross-Functional LeadershipInfluencing StakeholdersCommunication SkillsProblem-SolvingBalancing Needs

Tools & Technologies

SharePointKore.aiMicrosoft CopilotAlfrescoDigital Workplace Search

Industry Keywords

Regulated EnvironmentPolicy AccuracyAuditabilityContent StrategyLearning Technology

About the role

Key responsibilities & impact

Own the product direction for Truliant’s enterprise knowledge environment
Build and manage the knowledge product strategy, roadmap, priorities, requirements, and continuous improvement plan
Create standards for taxonomy, metadata, ownership, lifecycle management, search, and AI-ready content
Lead cross-functional modernization efforts, including content cleanup, consolidation, migration readiness, adoption, and measurement
Partner with business leaders, content owners, subject matter experts, IT, Compliance, Risk, Legal, AI governance partners, vendors, and learning stakeholders
Shape how enterprise information is organized, governed, discovered, and prepared for AI-enabled search and self-service
Make knowledge easier to find, trust, and maintain
Support employees in finding trusted information and better serving members

Requirements

What you’ll need

5+ years of progressive experience in knowledge management, enterprise content management, information architecture, digital workplace, product management, learning technology, or a related field, including responsibility for enterprise platforms, products, or knowledge capabilities
3+ years leading or managing knowledge management products, platforms, capabilities, or programs, including product strategy, roadmap development, requirements, prioritization, stakeholder alignment, release readiness, adoption, and continuous improvement
Develop and manage knowledge product strategy, roadmaps, backlogs, priorities, requirements, and measurable improvement plans
Design information architecture and governance standards for taxonomy, metadata, classification, naming, ownership, stewardship, quality, version control, and content lifecycles
Improve enterprise search and knowledge discovery using search patterns, usage data, content-quality indicators, and employee feedback
Prepare and optimize content for intelligent search, conversational interfaces, retrieval-based solutions, and employee self-service while applying responsible AI principles
Lead discovery, solution design, acceptance testing, release readiness, adoption, and post-implementation improvement across the product lifecycle
Influence cross-functional stakeholders and translate strategy, governance, and AI-readiness concepts into clear, practical guidance
Bachelor’s degree in knowledge management, learning technology, information systems, human resources, business, communications, content strategy, product management, or a related field, or equivalent practical experience
Comfortable balancing employee needs, business value, technical feasibility, governance requirements, and organizational risk
3+ years designing or implementing knowledge architecture and governance practices
Experience in a regulated environment where policy accuracy, ownership, auditability, and review cycles matter
Experience supporting AI-enabled knowledge retrieval, chatbot content support, intent mapping, or employee self-service experiences
Experience with SharePoint knowledge management, digital workplace search, Kore.ai, Microsoft Copilot readiness, or enterprise content modernization, including Alfresco-to-SharePoint work

Benefits

Comp & perks

No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account
Professional growth opportunities
Up to 10% travel opportunity