Truliant Federal Credit Union

Product Designer

• Champion the voice of the member throughout the digital product lifecycle
• Plan and conduct usability testing, research, and reviews across digital banking experiences
• Identify friction and opportunities across online and mobile banking, payments, digital account opening, and other platforms
• Turn member feedback, usage patterns, and test results into practical recommendations
• Create user journeys and stakeholder presentations
• Validate new features, enhancements, and issue resolutions
• Support accessible, consistent, and member-centered experiences
• Collaborate with product managers, business teams, cross-functional partners, and third-party vendors
• Evaluate member-impacting issues
• Bring forward current UX practices and emerging digital banking ideas
• Improve member engagement and satisfaction

UX Specialist