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Learning Business Partner
Truliant Federal Credit Union. Serve as the strategic Learning & Development partner for assigned business areas .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Learning & Development strategies that align with business goals, utilizing a consulting approach to identify capability gaps and improve organizational performance. Proven ability to collaborate with cross-functional teams and leverage operational data to enhance learning initiatives and member experiences.
Highest-signal resume keywords
Learning & Development ExpertiseConsulting ApproachOperational Data InterpretationRelationship BuildingCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Learning Strategy DevelopmentCapability Gap AnalysisPerformance Needs AssessmentTraining Program DesignProcess ImprovementSuccess Metrics DefinitionOrganizational DevelopmentHuman Resources ManagementChange ManagementLearning Impact Evaluation
Soft Skills
Strong CommunicationOrganizationInfluencing SkillsCollaborationFollow-Through
Certifications & Qualifications
Bachelor’s Degree in Human ResourcesBachelor’s Degree in Organizational DevelopmentBachelor’s Degree in Education
Industry Keywords
Branch OperationsContact CentersLendingMember Service FunctionsTeammate ExperienceBusiness WorkflowsQuality InsightsEmployee FeedbackWorkforce CapabilityMatrixed Project Teams
About the role
Key responsibilities & impact- Serve as the strategic Learning & Development partner for assigned business areas
- Help leaders identify capability gaps, clarify performance needs, and shape learning strategies supporting business goals
- Partner with leaders in branch operations, contact center, lending, and other member-facing teams
- Translate business priorities, operational data, quality insights, and teammate feedback into development strategies and learning roadmaps
- Collaborate with learning experience designers, facilitators, change management, and measurement teams
- Design, pilot, launch, and improve learning initiatives
- Align learning programs to business workflows and measurable outcomes
- Improve teammate and member experiences
Requirements
What you’ll need- 5+ years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus
- Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field is required
- Diagnose business performance challenges and identify workforce capability gaps
- Use a consulting approach to determine whether needs are best addressed through training, process improvement, leadership support, or another operational solution
- Understand frontline operations such as branch banking, contact centers, lending, or member service functions
- Connect learning and capability development to business outcomes, productivity, consistency, and member experience
- Build trusted relationships and influence business leaders, subject matter experts, and cross-functional partners
- Interpret operational data, employee feedback, quality insights, and workflow trends
- Work with analytics or measurement partners to define success metrics and evaluate learning impact
- Coordinate work across matrixed project teams with strong communication, organization, and follow-through
Benefits
Comp & perks- Meaningful work tied directly to Truliant’s mission
- Opportunity to influence teammate growth, learning, and service delivery
- Collaborative Learning & Development environment
- Inclusion, belonging, flexibility, and feeling valued, empowered, and rewarded
- Professional growth through cross-functional partnerships and exposure to business leaders
- No-cost employee medical, dental, and vision coverage
- Prescription benefits, including mail order
- Paid holidays and Paid Time Off (PTO)
- 401(k) plan with contribution matching
- Paid community involvement volunteer hours
- Paid group life insurance
- Teammate loan discounts
- Tuition reimbursement
- Short- and long-term disability
- Health & Wellness program
- Teledoc physician video conferencing
- Onsite fitness facilities or health club reimbursement
- Employee Assistance Program (EAP)
- Medical flexible spending account
- Dependent care flexible spending account