UX Specialist

Truliant Federal Credit Union

. Champion the voice of the member throughout the digital product lifecycle .

Posted 9/29/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UX Research, Usability Testing, and Human-Centered Design, with a strong focus on enhancing member experiences in digital banking. Proficient in analyzing data and translating findings into actionable product improvements while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

UX ResearchUsability TestingHuman-Centered DesignJourney MappingDigital Banking Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability ResearchData AnalysisUX/UI PrinciplesAccessibility ConsiderationsSecurity and Compliance Knowledge

Soft Skills

Clear CommunicationAdvocacy for Member NeedsMulti-Priority Management

Tools & Technologies

Microsoft VisioMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft Excel

Industry Keywords

Financial ServicesDigital ProductsFintech SolutionsMember-Facing TechnologyUser Experience

About the role

Key responsibilities & impact

Champion the voice of the member throughout the digital product lifecycle
Plan and conduct usability testing, research, and reviews across digital banking experiences
Identify friction and opportunities across online and mobile banking, payments, digital account opening, and other platforms
Turn member feedback, usage patterns, and test results into practical recommendations
Create user journeys and stakeholder presentations
Validate new features, enhancements, and issue resolutions
Support accessible, consistent, and member-centered experiences
Collaborate with product managers, business teams, cross-functional partners, and third-party vendors
Evaluate member-impacting issues
Bring forward current UX practices and emerging digital banking ideas
Improve member engagement and satisfaction

Requirements

What you’ll need

3+ years of experience in UX research, usability testing, or UX design, preferably supporting financial services or digital products
Ability to plan and conduct usability research
Ability to analyze qualitative and quantitative data
Ability to translate findings into practical design or product improvements
Working knowledge of UX/UI principles
Working knowledge of journey mapping
Working knowledge of human-centered design
Knowledge of accessibility considerations
Knowledge of security and compliance factors affecting digital experiences
Ability to document and present research, data, user journeys, and recommendations clearly to cross-functional partners and external vendors
Ability to understand business processes and supporting technologies
Ability to manage multiple priorities
Ability to work effectively in Microsoft Visio, Word, PowerPoint, Outlook, and Excel
Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or a related field, or equivalent experience
1+ years of experience in financial services, banking, or credit unions
Familiarity with digital banking platforms, fintech solutions, or member-facing financial technology
Experience partnering with third-party vendors or supporting digital pilots, product launches, and post-launch improvements
Ability to advocate for member needs
Ability to stay current with UX trends, digital banking practices, and emerging financial technologies

Benefits

Comp & perks

No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account
Purpose-driven work that directly improves how Truliant members access and use important financial services
Collaborative environment
Opportunities to deepen expertise across UX research, accessibility, digital banking, and emerging financial technology
Member-focused culture
Flex work arrangement