Junior Subscription and Retention Specialist

Truly Free

. Support the day-to-day administration and optimization of the subscription program .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in subscription program administration, customer retention strategies, and data analysis to optimize subscriber experiences and drive engagement. Proficient in implementing marketing campaigns and analyzing performance metrics to inform decision-making.

Highest-signal resume keywords

Subscription ManagementCustomer RetentionData AnalysisLifecycle MarketingA/B Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EcommerceDigital MarketingCustomer SegmentationSubscription EconomicsCohort AnalysisQA TestingCampaign Performance ReportingPerformance MetricsReporting DashboardsCustomer Journey Mapping

Soft Skills

Analytical SkillsAttention to DetailWritten CommunicationVerbal CommunicationProactive Mindset

Tools & Technologies

Google SheetsExcelGoogle AnalyticsKlaviyoSubscription Management Platforms

Industry Keywords

Direct-To-ConsumerConsumer Packaged GoodsSubscription-Based BusinessMarketing OperationsSubscriber Experience

About the role

Key responsibilities & impact

Support the day-to-day administration and optimization of the subscription program
Implement subscription offers, promotions, incentives, and subscriber-focused campaigns
Monitor subscription activity and identify operational issues affecting the subscriber experience
Audit the Members Portal and subscription management experience to identify friction and improvement opportunities
Monitor skips, pauses, frequency changes, product additions, and cancellations
Conduct QA testing for subscription promotions, incentives, and customer-facing changes
Coordinate subscription changes, offers, and communications with internal teams
Maintain subscription documentation, campaign calendars, and project timelines
Implement cancellation-prevention initiatives, skip and pause options, and winback campaigns
Analyze cancellation trends, subscriber behavior, and customer feedback to identify churn reasons
Support onboarding, first-to-second rebill conversion, renewal, and ongoing product usage initiatives
Develop and execute A/B tests and retention experiments across the subscriber journey
Document test hypotheses, objectives, success metrics, results, and recommendations
Coordinate subscription-related email and SMS communications with Lifecycle Marketing
Maintain subscriber communication calendars, renewal reminders, educational content, and promotional messaging
Maintain recurring reports and dashboards tracking subscriber activity and subscription performance
Monitor active subscribers, cancellations, churn, pause rate, retention, winback performance, rebill success, reactivation, AOV, LTV, and subscription expansion and contraction
Conduct subscriber cohort analysis and investigate unusual trends or performance changes
Translate data into actionable insights, hypotheses, and retention recommendations
Collaborate with Lifecycle Marketing, Development, Business Intelligence, Customer Experience, and Finance
Troubleshoot subscription-related issues and coordinate resolutions
Communicate project progress, blockers, and performance findings through resolution

Requirements

What you’ll need

Approximately 3-5 years of experience in ecommerce, digital marketing, lifecycle marketing, customer retention, subscriptions, marketing operations, or a related field
Strong analytical skills and an interest in understanding customer behavior and business performance
Comfort working with spreadsheets, reports, and performance metrics
Excellent attention to detail and the ability to manage multiple tasks and deadlines
Strong written and verbal communication skills
A proactive, curious mindset with the ability to investigate problems, identify patterns, ask thoughtful questions, and challenge assumptions
Ability to follow established processes while identifying opportunities for improvement
Ability to take ownership of assigned responsibilities and follow through from investigation to resolution
Comfortable working independently and collaborating with a distributed, remote team
Exposure to a direct-to-consumer (DTC), consumer packaged goods (CPG), ecommerce, or subscription-based business
Familiarity with Klaviyo or other email and SMS marketing platforms
Familiarity with subscription management platforms or custom-built subscription environments
Basic knowledge of subscription economics and metrics, including first-rebill retention, rebill success, churn, customer lifetime value, and repeat purchase behavior
Experience with Google Sheets, Excel, Google Analytics, or reporting dashboards
Exposure to marketing automation, customer segmentation, A/B testing, or campaign performance reporting
Exposure to cohort analysis, customer journey mapping, QA testing, or customer experience optimization

Benefits

Comp & perks

Remote work within the United States
Direct mentorship and development under an experienced subscription and retention professional
Opportunities to take ownership of projects, develop analytical expertise, and contribute to measurable business improvements
Hands-on exposure to subscription growth, retention analytics, customer lifecycle marketing, and ecommerce
Collaborative, fast-moving environment where ideas and continuous improvement are encouraged
Compensation and benefits aligned with the role and experience level