Truly Free

General

• Serve as the first point of contact via phone, email, mail, and social media, delivering responsive and professional support
• Investigate, resolve, and document customer inquiries, issues, and complaints; escalate complex matters as needed
• Process order placements and cancellations; facilitate refunds and exchanges according to established policies
• Troubleshoot product or service issues and propose effective solutions
• Guide customers through next steps, including retention options when appropriate
• Provide clear and comprehensive product and service information
• Collaborate with the Member Experience Director to meet service standards and deliver exceptional customer care
• Maintain records and ticket histories using Zendesk
• Track and update order information in Sticky.io
• Communicate with internal teams via Slack
• Document workflows in Google Workspace
• Uphold service-level commitments, quality standards, and professionalism

Explore Member Experience Team Member – Tier 1 at Truly Free. Review requirements and application details.

Open roles

Member Experience Team Member – Tier 1