Member Experience Team Member – Tier 1

Truly Free

. Serve as the first point of contact via phone, email, mail, and social media, delivering responsive and professional support .

Posted 10/26/2026full-timeRemote • Michigan • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively resolving inquiries and complaints while maintaining professionalism and service standards. Proficient in utilizing tools like Zendesk and Google Workspace to enhance customer interactions and documentation.

Highest-signal resume keywords

Customer Service ExperienceZendesk ProficiencyProblem-Solving SkillsStrong Communication SkillsTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

AdaptabilityEfficiencySelf-MotivationAccountabilityDependability

Tools & Technologies

ZendeskSticky.ioSlackGoogle Workspace

Industry Keywords

Customer InquiriesOrder ProcessingService-Level CommitmentsProfessional WritingTicket Histories

About the role

Key responsibilities & impact

Serve as the first point of contact via phone, email, mail, and social media, delivering responsive and professional support
Investigate, resolve, and document customer inquiries, issues, and complaints; escalate complex matters as needed
Process order placements and cancellations; facilitate refunds and exchanges according to established policies
Troubleshoot product or service issues and propose effective solutions
Guide customers through next steps, including retention options when appropriate
Provide clear and comprehensive product and service information
Collaborate with the Member Experience Director to meet service standards and deliver exceptional customer care
Maintain records and ticket histories using Zendesk
Track and update order information in Sticky.io
Communicate with internal teams via Slack
Document workflows in Google Workspace
Uphold service-level commitments, quality standards, and professionalism

Requirements

What you’ll need

High school diploma or equivalent
Minimum 6 months of customer service experience
Strong communication skills, including excellent reading comprehension and professional writing
Demonstrated teamwork, problem-solving, adaptability, and efficiency in a fast-paced environment
Self-motivated, with strong accountability and dependability
Technical proficiency with Zendesk, Sticky.io, Slack, and Google Workspace, or the ability to learn these tools quickly