Customer Order Management Specialist

TRUMPF North America

. Manage customer orders from purchase order receipt through delivery and invoicing .

Posted 9/23/2026full-timeUnited StatesJuniorMid-Level💰 $66,550 - $121,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer orders, coordinating with cross-functional teams, and processing contracts in a fast-paced environment. Proficient in SAP and Microsoft Office 365, with a strong focus on detail and organization.

Highest-signal resume keywords

Order ManagementContract ProcessingSAP ProficiencyCustomer CommunicationProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryContract ReviewSales Commission CalculationUCC FilingsPPSA Filings

Soft Skills

Attention to DetailOrganizationSound JudgmentTeam CollaborationCommunication

Tools & Technologies

SAPMicrosoft Office 365Smartsheet

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree

Industry Keywords

Customer ServiceManufacturing EnvironmentCommercial TermsFinancing DocumentsTrade-Ins

About the role

Key responsibilities & impact

Manage customer orders from purchase order receipt through delivery and invoicing
Review orders for commercial terms, customer eligibility, financing documents, trade-ins, and required approvals
Coordinate with Sales and Product Management to assign the correct machine and confirm configuration and delivery timing
Collect documents and confirm details with internal teams and customers
Negotiate delivery dates with customers alongside logistics, installation, and other stakeholders
Create and maintain project folders in Smartsheet for complex orders
Review contracts against quotes, pricing, purchase orders, and commercial terms
Coordinate documentation for TRUMPF-financed transactions with Finance and third parties
Enter sales orders, sub-orders, credits, debits, and return orders in SAP
Complete UCC and PPSA filings as needed
Calculate sales commissions and customer discounts tied to promotions
Communicate order status and shipping updates to customers and the sales team
Drive cross-functional coordination and follow defined processes and deadlines

Requirements

What you’ll need

2+ years of experience in customer service, contracts, credit, or finance
Experience with contract processing, purchasing, or order entry in a manufacturing environment preferred
Proficiency in SAP and Microsoft Office 365, including Excel
Strong attention to detail, organization, and sound judgment
Ability to manage multiple priorities in a fast-paced, team-oriented environment
Strong communication skills
Associate’s or bachelor’s degree in Business Administration or a related field preferred