TRUMPF North America

Field Engineer

• Install, troubleshoot, maintain and repair TRUMPF CNC machines
• Work closely with customers and machines to ensure equipment operates within expected tolerance
• Work with Product Support for technical assistance and provide diagnostic feedback
• Use visual clues, computer programs and diagnostic tools to diagnose machine difficulties
• Read and utilize company repair manuals and work orders for repairs
• Suggest adjustments or updates to existing technical documentation when needed
• Assemble, install, align, clean, replace or install parts to maintain machinery and equipment
• Report technical conditions and machine information to PSG and management
• Interface with applications, sales, engineering, production and other cross-functional teams
• Provide onsite customer training for machine operation and/or repair
• Submit organized service reports for each repair mission
• Build and develop strong customer relationships

Field Service Engineer

• Install, troubleshoot, maintain and repair TRUMPF CNC machines
• Work closely with customers and machines to ensure equipment operates within expected tolerance
• Work with Product Support for technical assistance and provide diagnostic feedback
• Use visual clues, computer programs and diagnostic tools to diagnose machine difficulties
• Read and utilize company repair manuals and work orders for repairs
• Assemble, install and align equipment; clean, replace or install parts to maintain machinery and equipment
• Report technical conditions and machine information to PSG and management
• Interface with applications, sales, engineering, production and other cross-functional teams
• Provide onsite customer training for machine operation and repair
• Submit organized service reports for each repair mission
• Build and develop strong customer relationships

Customer Specialist

• Manage customer orders from purchase order receipt through delivery and invoicing
• Review orders for commercial terms, customer eligibility, financing documents, trade-ins, and required approvals
• Coordinate with Sales and Product Management to assign the correct machine and confirm configuration and delivery timing
• Collect documents and confirm details with internal teams and customers
• Negotiate delivery dates with customers alongside logistics, installation, and other stakeholders
• Create and maintain project folders in Smartsheet for complex orders
• Review contracts against quotes, pricing, purchase orders, and commercial terms
• Coordinate documentation for TRUMPF-financed transactions with Finance and third parties
• Enter sales orders, sub-orders, credits, debits, and return orders in SAP
• Complete UCC and PPSA filings as needed
• Calculate sales commissions and customer discounts tied to promotions
• Communicate order status and shipping updates to customers and the sales team
• Drive cross-functional coordination and follow defined processes and deadlines

Customer Order Management Specialist

Technician

• Execute preventive maintenance on TRUMPF CNC machines, including laser-cutting, punching, press-brake and laser-punch combination machines
• Build and develop strong customer relationships
• Provide exceptional customer service and communicate professionally with customers
• Explain completed work, safety evaluations, activity reports, maintenance checklists and related topics
• Provide onsite customer training for machine operation and/or maintenance
• Work with Product Support for technical assistance and provide diagnostic feedback
• Coordinate with the PM scheduler on planning and scheduling missions
• Submit organized mission reports within one day after completing a mission
• Submit complete and organized expense reports by the week after credit card charges occur
• Support further development of the PM Group by suggesting efficiency and quality improvements and updating/correcting PM checklists
• Choose the most economical travel method, coordinated through the Travel Agency

Preventative Maintenance Technician

Support Engineer

• Install, conduct maintenance, troubleshoot, and repair TRUMPF fabricating machine tools at customer sites throughout the United States, Canada, and Mexico
• Provide high-quality technical assistance to customers to ensure optimal sheet metal equipment performance
• Document customer machine information and technical conditions and make improvement suggestions
• Work within a cross-functional team including applications, sales, engineering, and production for excellent customer service
• Train customers to operate and/or repair machines to ensure maximum productivity
• Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success

Field Service Engineer

Field Service Engineer

Customer Order Management Specialist

Preventative Maintenance Technician

Product Support Engineer