Field Service Engineer

TRUMPF North America

. Install, troubleshoot, maintain, and repair TRUMPF Solid State Laser machines .

Posted 11/9/2026full-timeUnited StatesJuniorMid-Level💰 $28 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and maintaining TRUMPF Solid State Laser machines, with strong electrical and computer systems knowledge. Capable of providing exceptional customer support and conducting thorough root cause analysis while maintaining strong customer relationships.

Highest-signal resume keywords

TRUMPF Solid State Laser MaintenanceElectrical And Computer Systems ExperienceRoot Cause AnalysisRobotics And Automation SystemsCustomer Service And Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnostic SkillsSoftware InstallationMachine Application Data ModificationTechnical Documentation AdjustmentElectrical Measuring ToolsHand Tools ProficiencyMechatronics ExperienceTechnical ServiceField Service

Soft Skills

Problem-SolvingOrganization SkillsCustomer Relationship Management

Certifications & Qualifications

Two-Year Technical Degree In Engineering Or Related Field

Industry Keywords

TRUMPF EquipmentTechnical Service GroupOn-Call SupportCustomer TrainingInternational Training

About the role

Key responsibilities & impact

Install, troubleshoot, maintain, and repair TRUMPF Solid State Laser machines
Support TRUMPF customers in North America as part of the technical service group
Participate in approximately 5–6 months of training, including some international training, and ongoing product training
Demonstrate and educate customers and associates on lasers and systems
Complete retrofits, software installations, and customer training
Complete paperwork accurately and on time
Use repair manuals and work orders to assist with repairs
Suggest adjustments or updates to technical documentation when needed
Troubleshoot and remedy complex issues independently
Modify machine application data
Use electrical measuring tools efficiently for troubleshooting
Provide rotating 24/7 on-call telephone support
Assist the Product Support group with technical tasks
Build and maintain strong customer relationships

Requirements

What you’ll need

Two-year technical degree in engineering or related field preferred, or combination of training and 2 or more years of experience in technical service, field service, repair or customer service required
Strong electrical and computer systems experience
High level of diagnostic skills
Previous experience with robotics, lasers, automation systems or mechatronics required
Experience with TRUMPF equipment considered advantageous
Previous experience with hand tools and measurement tools required
Strong problem-solving and excellent organization skills
Ability to conduct root cause analysis, document findings and explain to both external and internal customers
Must be located, or able to relocate, within 45 minutes of a major international airport
Ability to travel 100% nationwide, including overnight stays and occasional weekends and international travel
Ability to lift and transport up to 70 lbs
Availability for rotating 24/7 on-call telephone support

Benefits

Comp & perks

401(k) with generous company match
Comprehensive medical, dental, and vision benefits
Employer HSA contributions
100% employer-paid vision premiums for employees and eligible dependents
Tuition reimbursement
Student loan guidance
Paid family and parental leave programs
Reproductive and family health resources
Paid time off available from day one
11 paid company holidays
Company-paid life insurance at two times base salary
Short- and long-term disability coverage
Gym membership subsidy
Employee referral bonuses
Recognition awards
Scholarship program for employees' children