Product Support Engineer

TRUMPF North America

. Install, conduct maintenance, troubleshoot, and repair TRUMPF fabricating machine tools at customer sites throughout the United States, Canada, and Mexico .

Posted 9/15/2026full-timeFarmington • Connecticut • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing TRUMPF fabricating machine tools, with a strong focus on customer service and technical assistance. Capable of collaborating with cross-functional teams to enhance equipment performance and customer satisfaction.

Highest-signal resume keywords

TroubleshootingCustomer ServiceTechnical AssistanceElectronicsDigital Circuits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairMaintenanceElectronicsDigital CircuitsWiringMechanicsHydraulicsTechnical DocumentationMachine Operation

Soft Skills

Problem SolvingCustomer FocusTeam Collaboration

Tools & Technologies

TRUMPF Fabricating Machine ToolsSoftware ManagementFile Management

Industry Keywords

Sheet Metal EquipmentTechnical AssistanceCross-Functional TeamCustomer TrainingInstallation

About the role

Key responsibilities & impact

Install, conduct maintenance, troubleshoot, and repair TRUMPF fabricating machine tools at customer sites throughout the United States, Canada, and Mexico
Provide high-quality technical assistance to customers to ensure optimal sheet metal equipment performance
Document customer machine information and technical conditions and make improvement suggestions
Work within a cross-functional team including applications, sales, engineering, and production for excellent customer service
Train customers to operate and/or repair machines to ensure maximum productivity
Act as a TRUMPF ambassador and work directly with customers during installations and repairs to enable their business success

Requirements

What you’ll need

Hands-on problem solver experienced in electronics, digital circuits, wiring, mechanics, and hydraulics
Focused on customer service and quality
Technologically savvy and experienced in software and file management
Eager to enjoy frequent travel assignments
Engineering degree not required

Benefits

Comp & perks

Opportunities to develop your career across innovative products and technologies
Opportunity for continuous growth within the existing role and rewards for it
Opportunities to work in the U.S. and around the globe
Family-owned business with a long-term strategy
Supportive team culture valuing collaboration and mutual trust