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Administrative Intern
Trust Control. Support the operational and analytical activities of the Contract Management and Customer Success teams .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and analytical skills to support contract management and customer success activities, including tracking contracts, updating performance metrics, and managing customer portfolios. Proficient in CRM systems and capable of liaising with logistics and accounts receivable teams.
Highest-signal resume keywords
Contract ManagementCustomer Success SupportCRM ProficiencyPerformance Metrics TrackingOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract TrackingPerformance Metrics UpdatingCustomer Journey MonitoringInformation OrganizationBilling SupportInventory ManagementContract Report PreparationNPS MonitoringCSAT Monitoring
Soft Skills
Analytical SkillsCommunication SkillsTeam Collaboration
Industry Keywords
Business AdministrationCustomer Portfolio ManagementAccounts ReceivableLogistics Liaison
About the role
Key responsibilities & impact- Support the operational and analytical activities of the Contract Management and Customer Success teams
- Contribute to monitoring the customer journey
- Track contracts
- Update performance metrics
- Identify outstanding items
- Organize information needed to manage the customer portfolio
- Update information in the CRM
- Support the management of contracts, renewals, price adjustments, and billing
- Organize contractual documents
- Assist in gathering information for renewal and termination processes
- Support the preparation of contract reports
- Support the monitoring of the customer journey, including interactions, meetings, activities, deadlines, outstanding items, and action plans
- Organize information for meetings
- Keep the equipment inventory pipeline up to date, including stock, returns, shipments, replacements, and incoming, return, and loan-for-use invoices
- Liaise with the Logistics team
- Support accounts receivable and billing activities
- Maintain control and organization of equipment inventory
- Monitor the receipt of NPS and CSAT surveys
- Support the updating of key Customer Success and Contract Management metrics
Requirements
What you’ll need- Currently pursuing a bachelor’s degree, preferably in Business Administration, with at least five semesters completed
- Position preferentially reserved for candidates with disabilities (PwD)
Benefits
Comp & perks- Position preferentially reserved for candidates with disabilities (PwD)
- Recognized by GPTW as a great place to work
- An environment that values diversity and inclusion