Trust Control

General

• Support the operational and analytical activities of the Contract Management and Customer Success teams
• Contribute to monitoring the customer journey
• Track contracts
• Update performance metrics
• Identify outstanding items
• Organize information needed to manage the customer portfolio
• Update information in the CRM
• Support the management of contracts, renewals, price adjustments, and billing
• Organize contractual documents
• Assist in gathering information for renewal and termination processes
• Support the preparation of contract reports
• Support the monitoring of the customer journey, including interactions, meetings, activities, deadlines, outstanding items, and action plans
• Organize information for meetings
• Keep the equipment inventory pipeline up to date, including stock, returns, shipments, replacements, and incoming, return, and loan-for-use invoices
• Liaise with the Logistics team
• Support accounts receivable and billing activities
• Maintain control and organization of equipment inventory
• Monitor the receipt of NPS and CSAT surveys
• Support the updating of key Customer Success and Contract Management metrics

Administrative Intern