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Trustfull

Customer Success Manager

Trustfull

. Lead onboarding and implementation for new customers, from the Sales handover to first production traffic.

Posted 11/4/2026full-timeMilan • ItalyMid-LevelSenior💰 €30,000 - €40,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Technical Account Management within a B2B SaaS environment, with a strong focus on API integration, customer onboarding, and product enablement. Proficient in analyzing customer feedback and collaborating with Product and Engineering teams to enhance product offerings.

Highest-signal resume keywords
Customer Success ManagementAPI IntegrationTechnical DocumentationAnalytical Problem-SolvingFluent English and Italian

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
API-Based ProductsData AnalysisTechnical TrainingProduct DemonstrationsRisk Models Configuration
Soft Skills
Clear CommunicationStakeholder EngagementProblem-Solving
Tools & Technologies
Trustfull Platform
Industry Keywords
B2B SaaSCustomer OnboardingProduct ManagementTechnical Account Management

About the role

Key responsibilities & impact
  • Lead onboarding and implementation for new customers, from the Sales handover to first production traffic.
  • Help customers integrate APIs and configure risk models and rules.
  • Deliver product demonstrations, technical training and enablement sessions.
  • Track adoption and account health, act early when usage drops, and spot recurring issues.
  • Support proofs of concept on the technical side, from setup and data analysis to presenting results.
  • Develop deep expertise across the Trustfull platform, APIs, models and use cases.
  • Investigate customer questions and product-related issues, coordinating with Engineering and Product when necessary.
  • Contribute to product documentation and best practices.
  • Collect and structure customer feedback, turning it into clear, prioritized input for the Product team.
  • Work with Product and Engineering on feature validation, testing and release readiness.
  • Shape how customers experience the platform and influence what the company builds next.

Requirements

What you’ll need
  • At least 3 years in Customer Success, Product management, Technical Account Management or a similar role at a B2B SaaS company.
  • Strong understanding of API-based products, and comfortable working with technical documentation and data.
  • Strong analytical and problem-solving skills, and the ability to explain complex technical concepts simply.
  • Experience working with Product Managers and Engineering teams.
  • Clear communication with both technical and non-technical stakeholders.
  • Fluent written and spoken English, and professional working proficiency in Italian.
  • Based in Milan or willing to relocate.
  • Willing to travel occasionally to customer sites in Europe.

Benefits

Comp & perks
  • Private Health Insurance
  • Paid Time Off
  • Hybrid work solution 40% from home
  • Training & Development